Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Education and Training
Timeline
Generic

JOSHUA WARD

Fulshear,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Certified Personal Coach

GOLFTEC
Katy, TX
03.2024 - Current

Contacted leads via phone, email, text and made note and log of contact. Followed up and tried to book lead for swing evaluation.

Conducted Pre-Evaluation Phone Call with potential students to try and build repertoire prior to swing evaluation appointment.

Conducted Swing Evaluations analyzing entire swing from P1-P9 using key terminology in a manner for golfers of all skill level to comprehend.

Created a Game Plan to map out a schedule to aid in us achieving our goals of playing better golf.

Scheduled students lessons and/or practice out for the duration of their plan, including all GPR’s (Game Plan Reviews and DD’s (Decision Dates) to ensure the continuation of keeping student on schedule and to renew their plan at the end of their current plan.

Conducted one on one private golf lessons in bay and on-course instructing the various aspects, techniques, and fundamentals of the golf game from tee to green.

Used the latest state-of-the-art technology to demonstrate and illustrate correct and incorrect body motions and swing fundamentals/techniques.

Cleaned and maintained center daily, from vacuuming, dusting, troubleshooting, and cleaning bathrooms thoroughly to general housekeeping duties in order to maintain a clean and professional appearance at center.

Fielded emails, calls, and texts during off hours to ensure the highest customer service possible. Trying to go above and beyond student expectations and exceed what others in my position may not be willing to do. Trying to be available for my students always in the goal of maintaining and strengthening each relationship to ensure a strong book of business.

Conducted personalized club fittings measuring height, wrist-to-floor height, and hand size and blending that information with the club/ball data from each swing to ensure the customer is getting the best possible equipment tailored to their personal swing and physical attributes.

Placed, logged, and received merchandise orders and notified customers for pickup upon delivery of merchandise.

Conducted inventory each month of all demo clubs in center.

Golf Pro Shop Manager

Invited Clubs
Katy, TX
06.2022 - 03.2024
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Promoted golf products and accessories and utilized upselling to increase sales.
  • Attended daily meetings and contributed ideas for improvement.
  • Answered store and merchandise questions and led customers to wanted items.
  • Assisted with organizing tournaments and special events held at the golf course.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Developed relationships with regulars through friendly conversation during shifts.
  • Assisted customers in selecting appropriate equipment for their skill level.
  • Demonstrated proper golf swing techniques to customers upon request.
  • Bagged or packaged purchases and wrapped gifts.
  • Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Processed payments for green fees, cart rentals, and other services rendered.
  • Operated cash register accurately and efficiently to complete transactions quickly.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Trained new employees on proper procedures related to working in the pro shop.
  • Performed light cleaning duties within the pro shop area on a daily basis.
  • Placed special orders or called other stores to find desired items.

Audio Engineer

Houston Sound Service
Houston, TX
06.2014 - 06.2022
  • Involved in sound system installations for a variety of different clients
  • Troubleshooting audio and visual systems
  • Running cable, soldering termination points, installing new switches, receptacles, as well as mounting projectors and screens
  • FOH engineer for variety of different events, concerts, and church services.
  • Set up for recording sessions through choosing appropriate microphones.
  • Executed highest level of quality for field and studio audio to achieve project expectations.
  • Evaluated mixdown results against original source material to detect discrepancies or errors in the final product.
  • Conducted sound checks for live performances, ensuring that the system was properly calibrated.
  • Resolved hardware and network issues to prevent performance delays.
  • Collaborated with producers and directors to identify creative solutions to technical challenges during production sessions.
  • Utilized post-production techniques such as compression, equalization, noise reduction, and reverberation to enhance the quality of recorded material.
  • Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
  • Mastered audio tracks to ensure clarity and consistency across all components of the mix.

Electrical Specialist

Home Depot
Katy, TX
02.2014 - 06.2014
  • Product knowledge certified electrical specialist providing excellent customer service in the electrical and lighting department
  • Duties also include re-stocking merchandise and setting up installations for customers
  • Received special recognition awards for most installation setups and outstanding customer service.
  • Described merchandise and explained use, operation and care.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Handled sales paperwork with organized approach for managing contracts, sales orders and payments.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Completed numerous calls each day to connect with potential customers, answer questions and cultivate relationships.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Journeymen Electrician

Braun Electric
Bakersfield, CA
01.2010 - 07.2013
  • Conduit installation, pull wire, termination of power and control wires in service panel, motor leads and switch as well
  • Filled out Job Safety Analysis for each job and carried out each task in a safe manner
  • Met customers demands in both safety and entire job scope.
  • Dismantled electrical components using hand tools to disconnect and restore wiring connections.
  • Built controllers and panels to complete system installations.
  • Performed rough-in, termination, and underground work.
  • Inspected completed installations for conformance to codes and regulations.
  • Assembled and installed physical structures, electrical wiring and electronic components up to 480 volts.
  • Reviewed diagrams and relevant codes to complete tasks safely and accurately.
  • Installed and maintained breaker panels for commercial and residential buildings.
  • Trained workers to install, maintain and repair electrical equipment and fixtures.
  • Inspected electrical components to identify hazards, defects, or potential repairs in compliance with codes.
  • Replaced faulty switches, outlets, circuit breakers when necessary.
  • Identified system malfunctions and performed repairs as needed.

Journeymen Electrician

Tri-State Electric
Bakersfield, CA
08.2006 - 01.2010
  • Installed a variety of different electrical systems for industrial and commercial customers
  • Ran conduit, pulled wire, terminated switches, lights, receptacles, motors, service panels, PLC cabinets, and instrumentation as well.
  • Dismantled electrical components using hand tools to disconnect and restore wiring connections.
  • Built controllers and panels to complete system installations.
  • Performed rough-in, termination, and underground work.
  • Dug trenches and created holes to pull conduit and install supports.
  • Inspected completed installations for conformance to codes and regulations.
  • Assembled and installed physical structures, electrical wiring and electronic components up to 480 volts.
  • Reviewed diagrams and relevant codes to complete tasks safely and accurately.
  • Installed and maintained breaker panels for commercial and residential buildings.
  • Inspected electrical components to identify hazards, defects, or potential repairs in compliance with codes.
  • Planned layout and installation of wiring and fixtures based on project specifications and building codes.
  • Reviewed existing electrical systems for maintenance, repair and update requirements.
  • Replaced faulty switches, outlets, circuit breakers when necessary.
  • Identified system malfunctions and performed repairs as needed.
  • Reviewed blueprints to determine electrical component and wiring locations.
  • Read blueprints or schematic diagrams to determine the layout of a particular job site.
  • Instructed apprentices on proper installation techniques for various electrical components.

Education

Some College (No Degree) - Associate of Applied Science

Houston Community College
Houston, TX

Some College (No Degree) - Electrical Equipment Installation and Repair

Associated Builders And Contractors
Bakersfield, CA

Certificate/Diploma - Recording Arts

MediaTech Institute
Houston, TX
01.2014

High School Diploma - General

Kingwood High School
Kingwood, TX
07-2000

Skills

Analyzed market trends to identify opportunities for revenue generation and optimize sales efforts

Developed strategies for effective cost management to enhance overall profitability

Achieved high product quality through rigorous testing and quality assurance protocols Enhanced team efficiency by streamlining quality processes and reducing error rates Drove improvements in product reliability, resulting in increased customer trust and satisfaction

Coordinated and maintained schedules to ensure timely project execution and adherence to deadlines

Achieved significant improvements in customer loyalty through targeted retention strategies Drove initiatives that elevated customer satisfaction levels Cultivated strong relationships with clients, resulting in increased retention rates

Managed team activities and resources to optimize departmental performance and achieve objectives

Managed customer service team, ensuring effective communication and resolution of client inquiries and issues

Monitored and analyzed inventory levels to support timely replenishment and reduce stock discrepancies

Coordinated logistics and marketing efforts for special promotions, ensuring alignment with overall business objectives

Assessed training needs and coordinated development activities to support workforce competency and engagement

Achieved increased brand awareness through targeted product promotions Drove successful promotional campaigns that enhanced customer engagement Maximized product exposure by collaborating with marketing and sales teams

Streamlined calendar management processes to facilitate effective communication and appointment scheduling

Achieved successful recruitment of qualified candidates through effective sourcing techniques Delivered seamless onboarding experiences that improved employee retention Enhanced team performance through targeted training initiatives

Engaged with stakeholders to build trust and facilitate effective communication

Analyzed and applied golf principles to improve skills and competitive edge

Leveraged Microsoft Word for document formatting and Excel for data management and reporting

Certification

  • Acquired audio engineering degree at MediaTech Institue
  • Pro Tools Certified
  • Acquired journeyman electrician certification

Accomplishments

  • Salutatorian for audio engineering at MediaTech Institute

Affiliations

  • Avid Golfer
  • Musician
  • Audio Engineer
  • Active lifestyle with daily exercise routine
  • Yoga and Wim Hof Method practitioner

Education and Training

other

Timeline

Certified Personal Coach

GOLFTEC
03.2024 - Current

Golf Pro Shop Manager

Invited Clubs
06.2022 - 03.2024

Audio Engineer

Houston Sound Service
06.2014 - 06.2022

Electrical Specialist

Home Depot
02.2014 - 06.2014

Journeymen Electrician

Braun Electric
01.2010 - 07.2013

Journeymen Electrician

Tri-State Electric
08.2006 - 01.2010

Some College (No Degree) - Associate of Applied Science

Houston Community College

Some College (No Degree) - Electrical Equipment Installation and Repair

Associated Builders And Contractors

Certificate/Diploma - Recording Arts

MediaTech Institute

High School Diploma - General

Kingwood High School