
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Contacted leads via phone, email, text and made note and log of contact. Followed up and tried to book lead for swing evaluation.
Conducted Pre-Evaluation Phone Call with potential students to try and build repertoire prior to swing evaluation appointment.
Conducted Swing Evaluations analyzing entire swing from P1-P9 using key terminology in a manner for golfers of all skill level to comprehend.
Created a Game Plan to map out a schedule to aid in us achieving our goals of playing better golf.
Scheduled students lessons and/or practice out for the duration of their plan, including all GPR’s (Game Plan Reviews and DD’s (Decision Dates) to ensure the continuation of keeping student on schedule and to renew their plan at the end of their current plan.
Conducted one on one private golf lessons in bay and on-course instructing the various aspects, techniques, and fundamentals of the golf game from tee to green.
Used the latest state-of-the-art technology to demonstrate and illustrate correct and incorrect body motions and swing fundamentals/techniques.
Cleaned and maintained center daily, from vacuuming, dusting, troubleshooting, and cleaning bathrooms thoroughly to general housekeeping duties in order to maintain a clean and professional appearance at center.
Fielded emails, calls, and texts during off hours to ensure the highest customer service possible. Trying to go above and beyond student expectations and exceed what others in my position may not be willing to do. Trying to be available for my students always in the goal of maintaining and strengthening each relationship to ensure a strong book of business.
Conducted personalized club fittings measuring height, wrist-to-floor height, and hand size and blending that information with the club/ball data from each swing to ensure the customer is getting the best possible equipment tailored to their personal swing and physical attributes.
Placed, logged, and received merchandise orders and notified customers for pickup upon delivery of merchandise.
Conducted inventory each month of all demo clubs in center.
Analyzed market trends to identify opportunities for revenue generation and optimize sales efforts
Developed strategies for effective cost management to enhance overall profitability
Achieved high product quality through rigorous testing and quality assurance protocols Enhanced team efficiency by streamlining quality processes and reducing error rates Drove improvements in product reliability, resulting in increased customer trust and satisfaction
Coordinated and maintained schedules to ensure timely project execution and adherence to deadlines
Achieved significant improvements in customer loyalty through targeted retention strategies Drove initiatives that elevated customer satisfaction levels Cultivated strong relationships with clients, resulting in increased retention rates
Managed team activities and resources to optimize departmental performance and achieve objectives
Managed customer service team, ensuring effective communication and resolution of client inquiries and issues
Monitored and analyzed inventory levels to support timely replenishment and reduce stock discrepancies
Coordinated logistics and marketing efforts for special promotions, ensuring alignment with overall business objectives
Assessed training needs and coordinated development activities to support workforce competency and engagement
Achieved increased brand awareness through targeted product promotions Drove successful promotional campaigns that enhanced customer engagement Maximized product exposure by collaborating with marketing and sales teams
Streamlined calendar management processes to facilitate effective communication and appointment scheduling
Achieved successful recruitment of qualified candidates through effective sourcing techniques Delivered seamless onboarding experiences that improved employee retention Enhanced team performance through targeted training initiatives
Engaged with stakeholders to build trust and facilitate effective communication
Analyzed and applied golf principles to improve skills and competitive edge
Leveraged Microsoft Word for document formatting and Excel for data management and reporting