Jasmin Joyce Alam
Atlanta,GA
Summary
Dynamic professional with a strong work ethic and proven success at Hallmark Aviation, enhancing customer satisfaction through effective problem-solving and personalized service. Skilled in up-selling and cross-selling, I consistently exceeded sales targets while fostering team growth and performance through training and development initiatives.
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
3
3
years of professional experience
Work History
CSA
Hallmark Aviation
08.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
Area Manager
Dunkin' Donuts
12.2022 - 07.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Stocker
Walmart
01.2022 - 11.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Chnadpur Gov Technical High School
Bangladesh01-2020
Skills
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Up-selling and Cross-selling
- Customer consultation
- Cash handling
- Staff education and training
- CRM software
- Performance tracking
- Account management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Languages
Hindi
Full Professional
English
Full Professional
bangla
Native or Bilingual
Timeline
CSA
Hallmark Aviation
08.2024 - Current
Area Manager
Dunkin' Donuts
12.2022 - 07.2024
Stocker
Walmart
01.2022 - 11.2022
High School Diploma -
Chnadpur Gov Technical High School
Similar Profiles
Jasmin Joyce AlamJasmin Joyce Alam
CSA at Hallmark AviationCSA at Hallmark Aviation
Neishla PegueroNeishla Peguero
Customer Service Agent/Senior Supervisor-Duty Manager/Supervisor at Hallmark AviationCustomer Service Agent/Senior Supervisor-Duty Manager/Supervisor at Hallmark Aviation
Fnu AbeezarFnu Abeezar
Airline Customer Service Agent at Hallmark AviationAirline Customer Service Agent at Hallmark Aviation
Angel CharlesAngel Charles
Airline Customer Service Agent at Hallmark AviationAirline Customer Service Agent at Hallmark Aviation
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc