Jasmin Kirby
Henrico,Virginia
Summary
Dedicated professional with a strong background in operations management and conflict resolution. Known for transforming customer feedback into actionable improvements, fostering a collaborative team environment, and driving measurable results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
SIZZLING PLATTER LLC, Restaurant Management
Richmond, VA
03.2023 - Current
- Directed daily operations to enhance service efficiency and customer satisfaction.
- Developed and implemented staff training programs to improve team performance and morale.
- Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.
- Analyzed financial reports to identify trends, guiding budget adjustments and cost-saving measures.
- Facilitated regular team meetings to foster open communication, address concerns, and promote collaboration.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Coordinated onboarding processes for new managers, ensuring smooth integration into company culture.
- Presidents Club Award - Recognized as one of the highest - performing General Managers company wide.
Server
Cracker Barrel
Mechanicsville, VA
08.2018 - 02.2023
- Delivered exceptional customer service, enhancing guest experiences through attentive and friendly interactions.
- Managed accurate order processing and timely delivery, ensuring customer satisfaction during peak hours.
- Trained new staff on menu offerings and service protocols, fostering a cohesive team environment.
- Collaborated with kitchen staff to expedite food preparation, maintaining high standards of quality and presentation.
- Implemented efficient table turnover strategies, optimizing seating arrangements to increase daily revenue potential.
Youth Counselor
Hallmark
Goochland, VA
09.2022 - 01.2023
- Monitored and documented progress of youth, ensuring accurate record-keeping.
- Implemented conflict resolution strategies to address behavioral issues.
- Monitored behavioral patterns, documenting incidents and progress for case reviews.
- Developed positive relationships with youth, fostering trust and open communication.
- Facilitated daily group activities to promote social skills and emotional development.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
Education
GED -
Henrico Adult Education
Henrico, Va06-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and development
- Inventory control
- Staff management
- P&L management
Certification
- Servsafe Certification - 2024-2034
Timeline
General Manager
SIZZLING PLATTER LLC, Restaurant Management
03.2023 - Current
Youth Counselor
Hallmark
09.2022 - 01.2023
Server
Cracker Barrel
08.2018 - 02.2023
GED -
Henrico Adult Education