Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marisol Thomas

Davenport,FL

Summary

Established Customer Service Associate with 2 years of experience and Teacher's Assistant with over 12 years of educational experience possessing impeccable written, verbal and interpersonal skills seeking to enhance professional skills in a stable and dynamic workplace.

Overview

20
20
years of professional experience

Work History

Customer Service Associate

Lowes
01.2022 - Current
  • Receiving and Stocking
  • Assisting customers with questions and providing them with a professional experience for customers.
  • Scanning and bagging items accurately and efficiently.
  • Managing the cash register, payments, returns and exchanges.
  • Assisting with customer's orders in fulfillment and pushing carts when needed
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Administrative Assistant

Unlimited Smiles Orthodontics PLLC
02.2019 - 12.2022
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Personal Assistant

Platinum HHC/CDPAP (Consumer Directed Personal Assistant Program)
09.2016 - 12.2018
  • Providing services to physically disabled individual (family member) needing assistance with daily living including: Housekeeping and laundry, cooking meals, grocery shopping, assisting individual with self care skills, accompany individual to doctors' appointments and assist with medications
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Displayed absolute discretion at handling confidential information.
  • Provided emotional support and companionship to clients.

Teacher's Assistant

P.A.L Western Queens DCC
10.2012 - 03.2016
  • Greeted parents, children and visitors upon arrival making eye contact and a smile enabling a welcoming atmosphere for them all
  • Assisted with lesson plans, instructed small groups of children, supervised students in the playground
  • Participated in school events and attended mandatory meetings
  • Performed clerical duties such as creating spreadsheets in Microsoft Excel for daily as well as monthly observations and creation of monthly planner; Maintained children's personnel files
  • Assisted with front desk and phone coverage

Teacher's Assistant-Acting Group Teacher

P.A.L Miccio DCC
07.2004 - 09.2012
  • Monitored all children under care while parents were at work, ensuring children were safe and well behaved
  • Assisted children with designing craft projects and other creative activities for children to complete
  • Organized activities or implemented a curriculum that allowed children to explore their interests
  • Implemented differentiated teaching strategies to accommodate diverse learning styles and needs within the classroom.

Education

Associates Degree - Occupational Studies Office/Medical Office Assistant

Interboro Institue
Manhattan, NY
12.2005

Skills

  • Bilingual-English and Spanish
  • Excellent time management skills
  • Self-motivating
  • General communication skills
  • Interpersonal skills
  • Administrative skills
  • Knowledge in Microsoft Office

References

Furnished Upon Request

Timeline

Customer Service Associate

Lowes
01.2022 - Current

Administrative Assistant

Unlimited Smiles Orthodontics PLLC
02.2019 - 12.2022

Personal Assistant

Platinum HHC/CDPAP (Consumer Directed Personal Assistant Program)
09.2016 - 12.2018

Teacher's Assistant

P.A.L Western Queens DCC
10.2012 - 03.2016

Teacher's Assistant-Acting Group Teacher

P.A.L Miccio DCC
07.2004 - 09.2012

Associates Degree - Occupational Studies Office/Medical Office Assistant

Interboro Institue

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Marisol Thomas