Jasmin Reed-Diggs
Patient Engagement Specialist
Memphis,TN
Summary
Dedicated specialist with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Patient Engagement Specialist
Prospero Health
Memphis, TN
02.2021 - Current
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Identify customer/family/care giver needs and provide comprehensive information regarding the scope of services provided and the inherent benefits of the Prospero Health program
Teacher/Teacher Assistant
Shelby County Schools
Memphis, TN
07.2018 - 02.2021
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Behavioral Youth Counselor
Youth Villages
Memphis, TN
12.2016 - 06.2018
- Facilitated and conducted group and individual therapy sessions to address PTSD, anger management, substance abuse and grief.
- Administered personality assessments, behavioral assessments and assessments of intellectual functioning.
- Conducted daily documentation such as contact notes, milieu notes and precautionary notes.
- Participated in client transports to various locations.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN 08.2012 - 12.2016
Skills
Early Childhood EducationExperience with instructional designEffective time managementVerbal and writing communicationBehavioral/cognitive skills development
Group therapy
Timeline
Patient Engagement Specialist
Prospero Health
02.2021 - Current
Teacher/Teacher Assistant
Shelby County Schools
07.2018 - 02.2021
Behavioral Youth Counselor
Youth Villages
12.2016 - 06.2018
Bachelor of Science - Psychology
Middle Tennessee State University
08.2012 - 12.2016