jasmin reyes
CHICAGO,IL
Summary
Banking professional, skilled in overseeing branch operations and maintaining high standards of customer service. Proven ability to lead teams and drive results through effective management and strategic planning. Known for flexibility and reliability, with strong skills in financial analysis and problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Bank Manager
Associated Bank
09.2023 - Current
- Overseeing daily operations, managing teams, and ensuring a smooth service delivery for banking needs
- Staff development including but not limited to performance excellence; operational integrity; and enhanced customer and team experience
- Additionally, a focus on budgeting, forecasting, and meeting/ or exceeding targets
Banker
Fifth Third Bank
04.2018 - 09.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Recruiter
PeopleScout
07.2016 - 09.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Teller Supervisor
BMO Harris Bank
01.2013 - 07.2016
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Promoted bank's products and services by consistently cross-selling to customers.
Teller
PNC Bank
02.2011 - 01.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
Team Leader
Target
06.2006 - 02.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Education
Organizational Management
OAKTON COMMUNITY COLLEGE
SKOKIE, ILHigh School Diploma - General Studies
John F Kennedy High School
Chicago, ILSkills
- Operational efficiency
- Employee engagement
- Reliability
- Critical thinking
- Effective communication
- Operations management
Certification
NMLS #1748585;
ILLINOIS NOTARY PUBLIC
Languages
Spanish
Native or Bilingual
Timeline
Assistant Bank Manager
Associated Bank
09.2023 - Current
Banker
Fifth Third Bank
04.2018 - 09.2023
Recruiter
PeopleScout
07.2016 - 09.2023
Teller Supervisor
BMO Harris Bank
01.2013 - 07.2016
Teller
PNC Bank
02.2011 - 01.2013
Team Leader
Target
06.2006 - 02.2011
Organizational Management
OAKTON COMMUNITY COLLEGE
High School Diploma - General Studies
John F Kennedy High School