Jasmin Rodriguez
Houston,TX
Summary
Customer service professional with a proven track record of fostering positive relationships among customers, clients, and peers. Exceptional interpersonal and communication skills complement strong organizational, multitasking, and research abilities, ensuring efficient task completion. Diligent, personable, and dependable with a commitment to high integrity standards, bringing valuable experience from diverse client-driven roles. A passion for continuous learning enhances adaptability and effectiveness in any position.
Overview
20
20
years of professional experience
Work History
Personal Banker
Frost Bank
The Woodlands, TX
05.2022 - Current
- Facilitated customer education and provided expert advice on loans, fee-based products, account openings, and maintenance.
- Guided clients through account openings and transactions to enhance customer satisfaction.
- Processed deposits, withdrawals and bank wire transfers accurately.
- Developed strong relationships with clients, fostering trust and loyalty.
- Ensured compliance with regulatory standards during all banking operations and transactions.
Patient Care Coordinator
Alorica
Remote
10.2021 - 05.2022
- Executed inbound and outbound calls to provide exceptional customer service in a high-volume, technology-driven environment.
- Coordinated delivery schedules and assisted patients with additional services. Researched options for financial aid for patients requiring expensive specialty medications with specific temperature and timing needs.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Customer Service Specialist
Houston Public Library
Houston, TX
05.2021 - 10.2021
- Developed and executed youth programming initiatives to enhance customer experience and satisfaction.
- Oversaw daily library operations with a focus on training new hires in the training facility. Managed paging, cleared holds, and coordinated delivery processes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Lifestyle Director / Administrative Assistant
Windsor Lakes Homeowners Association
The Woodlands, TX
08.2014 - 08.2020
- Assisted in daily operations at Windsor Lakes HOA Clubhouse under two property management companies: First Service Residential and Sterling Association Services. Supported property management teams to maintain community standards and improve resident satisfaction. Facilitated communication between residents and management to address concerns and enhance community relations.
- Directed the planning and execution of monthly programs, events, and trips. Oversaw marketing strategies and ticket sales while managing the budget and fundraising efforts. Cultivated partnerships with community businesses and strengthened relationships with residents.
- Facilitated exceptional customer service for residents while addressing administrative requests from management and board members. Managed phone inquiries and utilized office equipment to execute administrative tasks effectively. Coordinated report preparation, organized filing systems, scheduled events, and oversaw database management.
Administrative Office Specialist
J. Ramos Trucking
Houston, TX
11.2006 - 10.2015
- Oversaw comprehensive office operations, including phone management and report preparation. Directed database management and appointment scheduling for optimal workflow. Supervised payroll review processes and ensured accuracy in driver paperwork and permit management. Led recruitment and efficient dispatch of CDL drivers while monitoring ongoing driver and freight developments.
- Streamlined communication between drivers, clients, and suppliers to enhance service delivery.
Education
Bachelor of Science - Psychology
University of Houston Downtown
Houston, TXSkills
- Customer service
- Relationship building and management
- Conflict resolution
- Regulatory compliance
- Financial services
- Spanish fluency
- Interpersonal communication
Timeline
Personal Banker
Frost Bank
05.2022 - Current
Patient Care Coordinator
Alorica
10.2021 - 05.2022
Customer Service Specialist
Houston Public Library
05.2021 - 10.2021
Lifestyle Director / Administrative Assistant
Windsor Lakes Homeowners Association
08.2014 - 08.2020
Administrative Office Specialist
J. Ramos Trucking
11.2006 - 10.2015
Bachelor of Science - Psychology
University of Houston Downtown