Jasmin Shaw
Springfield,VA
Summary
Customer-focused Customer Account Specialist known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, problem resolution, and process optimization. Excel at communication, teamwork, and adaptability, ensuring seamless service delivery and enhanced customer satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Account Specialist
CertainTeed
Herndon, VA
07.2021 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
- Received, prioritized and responded to multiple points of customer communication.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Followed up on communication with accounts to maintain customer engagement.
- Answered customers' questions regarding orders, billing and returns.
- Provided constructive feedback to customer service management.
- Identified opportunities for process enhancements that would improve customer experience.
- Followed up with customers after resolution of their issue was provided.
- Assisted in resolving escalated customer complaints quickly and efficiently.
- Performed data entry into multiple software systems with high degree of accuracy.
- Monitored daily workflow to ensure that all tasks were completed on time.
- Investigated customer inquiries and disputes promptly and accurately.
- Resolved customer issues in a timely manner while maintaining excellent customer relationships.
Store Manager
Starbuck Coffee
Fairfax , VA
06.2006 - 07.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
Communications Chief
United States Marine Corps
Anacostia, DC
11.2007 - 01.2018
- Prepare and execute radio communication plans vital to successful unit deployments, with regard to highly mobile and reliable communications.
- Assessed resource availability of radio systems to support communication plan; developed and designed suitable radio plans, speed profiles and power support plan for the systems.
- Managed the radio transmission plan while designing detailed instructions to support the communication plan and supervising the joint maintenance cycle.
- Inspect field expedient antenna installation.
Education
Associate of Arts -
American Military University
Charles Town, WV03-2013
High School Diploma -
George Mason High School
Falls Church, VA06-2004
Skills
- Customer Engagement
- Customer relationship development
- Microsoft Office proficiency
- Client Engagement
- Recordkeeping abilities
Accomplishments
Military Occupation Specialty Field Radio Operators Course Honor graduate.
Meritorious Promotion to Lance Corporal May 2008
Meritorious Promotion to Corporal Sep 2009
Two Navy Achievement Medals Dec 2009, Sep 2013
Store Manager of the Quarter 3 2020
Store Manager of the Year 2020.
References
References available upon request.
Timeline
Customer Account Specialist
CertainTeed
07.2021 - Current
Communications Chief
United States Marine Corps
11.2007 - 01.2018
Store Manager
Starbuck Coffee
06.2006 - 07.2021
Associate of Arts -
American Military University
High School Diploma -
George Mason High School