Jasmin Smith
FATE,TX
Summary
Organized and self-motivated professional with 2+ years of experience in administration, customer service, and front desk operations within healthcare and wellness environments. Strong understanding of medical terminology and basic clinical procedures, with a proven ability to manage confidential records, coordinate patient scheduling, and handle high-volume communications. Licensed in Life & Health Insurance and certified in Basic Life Support (BLS). Seeking to contribute strong administrative and patient support skills in an entry-level Medical Assistant role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Advisor / Team Lead
Best Buy
Rockwall
09.2023 - Current
- Support store leadership by acting as a Team Lead during shifts, mentoring new staff and assisting with day-to-day floor operations.
- Handle point-of-sale (POS) transactions, including accurate cash handling, credit card processing, and refunds.
- Assist customers with complex service orders, repairs, product pickups, and warranty inquiries, ensuring a smooth end to end experience.
- Resolve escalated customer concerns with professionalism and a customer-first mindset.
- Maintain organized and visually appealing merchandise displays to enhance sales.
- Collaborate with the sales team to meet daily and weekly performance goals.
Cashier / Team Lead
Dairy Queen
Royse City
03.2021 - 04.2022
- Operated cash register and managed shift duties.
- Demonstrated leadership in assigning tasks, monitoring performance, and coaching team members.
- Maintained strict adherence to food safety and sanitation standards.
- Delivered excellent customer service in a fast-paced environment.
- Managed opening and closing procedures, including cash reconciliation and daily reporting.
- Resolved customer concerns quickly and professionally, demonstrating strong problem-solving skills.
Front Desk Medical Receptionist
J & J Holistic Nutritional Therapy
Frisco
07.2021 - 11.2021
- Maintained a clean, organized front desk and waiting area to ensure a welcoming environment for patients.
- Scheduled and confirmed patient appointments, coordinating provider availability with patient needs.
- Created and managed shipping labels for timely delivery of prescribed medications and supplements.
- Educated patients on service costs, package pricing, and wellness program options, ensuring transparency in billing.
- Managed high-volume inbound and outbound calls, addressing appointment requests, patient questions, and follow-ups.
- Supported day-to-day administrative tasks to keep the office running efficiently.
- Assisted with collecting patient information during intake, including health history forms and consent documentation.
Education
High School Diploma - General Studies
Penn Foster
Skills
- Administrative Assistant
- Patient Intake & Scheduling
- Medical Records Specialist
- Insurance Verifications Rep
- Life Insurance Application Support
- Electronic Health Records
- Data Entry
- Front Desk & Medical Reception
- Inbound/Outbound Call Handling
Certification
- 265413706555, Basic Life Support (BLS), Current
- 3181132, Life & Health Insurance License, State Licensed
- Microsoft 365 Proficiency, Experienced in all major applications
Timeline
Sales Advisor / Team Lead
Best Buy
09.2023 - Current
Front Desk Medical Receptionist
J & J Holistic Nutritional Therapy
07.2021 - 11.2021
Cashier / Team Lead
Dairy Queen
03.2021 - 04.2022
High School Diploma - General Studies
Penn Foster