Melanie Havrish
Troy,NY
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
20
20
years of professional experience
Work History
Team Lead
Walmart
Clifton Park, NY
11.2023 - 02.2025
- Process freight
- Fold and put away clothes
- Reset mods
- Change labels
- Help customers
- Led a team to optimize inventory management processes, enhancing product availability and reducing stock discrepancies.
Security Officer
Allied Universal Security Services
Waterford, NY
11.2019 - 05.2023
- Brigade Administrator for Brigade Chief at Momentive
- Ex: Made phone calls, Scheduled Training Classes, Filed Fire Certificates, Filed EMT Cards and Training Certificates, Sent out Emails, etc.
- Receptionist
- Ex: Take phone calls as well as transfer phone calls, sign in visitors and reset badges
- Oversee daily monitoring and patrol buildings, grounds, and work sites
- Review camera and system feeds and alert proper respondents regarding discrepancies
- Regulate vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
- Monitor and authorize entrance and departure of vehicles, cargo trucks and visitors
- Check identification of persons entering and exiting facility to eliminate unauthorized visitors
- Patrol and monitor premises in company vehicle
Administrative Support Assistant/Lead Health Unit Coordinator
Albany Medical Center
Albany, NY
04.2021 - 10.2021
- Made Patient Charts
- Made wrist bands for patients
- Made labels for patients charts for nurses and doctors
- Broke down charts when patients were discharged
- Made phone calls, and well as took phone calls, transferred phone calls
- Brought patients things when needed
- Ordered supplies for the nurses and doctors for patients
- Gave parents wrist bands to be able to come back into the unit to see their child
- Maintained accurate patient records and documentation, contributing to compliance with healthcare regulations and improving data integrity.
Customer Service Representative
Kohls Department Store
Clifton Park, NY
02.2017 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customers needs and resolving concerns
- Did Kohls and Amazon returns
- Signed customers up with a Kohls and Rewards card
- Processed customers card payments
- Counted drawers down at the end of my shift
- Put returned items in appropriate bins to be returned to their departments
Label Filler
Omnicare
Ballston Spa, NY
10.2011 - 07.2013
- Filled Prescriptions for patients in assisted living centers
- Put labels on medications
Cashier
Stewart's Shops
Stillwater, NY
07.2008 - 07.2011
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases and locate items
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Worked flexible schedule and extra shifts to meet business needs
- Reconciled cash drawer at start and end of each shift, accounting errors and resolving discrepancies
- Prompted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels, record transactions accuracy and efficiently
- Checked identification for proof-of-age for alcohol and tobacco sales
- Performed cash, card and check transactions to complete customer purchases
- Scooped Ice Cream, made shakes, coffee, etc.
Housekeeper
Schuyler Ridge Residential Healthcare
Clifton Park, NY
06.2005 - 06.2006
- Responded to requests from patrons for linens and toiletries
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
- Cleaned glass and planters in public areas such as lobby, and public restrooms
- Maintained clean and comfortable environment by vacuuming, cleaning windows and dusting
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Verified cleanliness and organization of storage areas and carts
- Cleaned and stocked guests rooms by replacing used towels and linens, vacuuming floors, and restocking bathroom items
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Dusted picture frames and wall hangings with cloth
- Kept building entryway glass clean and polished for professional presentation
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Restocked room supplies such as facial tissues for personal touch with every job
- Adhered to professional house cleaning checklist
Education
High School Diploma -
Stillwater Central School
Stillwater, NYSkills
- Administrative Assistant
- Receptionist
- Data Entry
- CCTV Monitoring
- Reliable and Responsible
- Customer Service Skills
- Sales Associate
- Great Communication Skills
Timeline
Team Lead
Walmart
11.2023 - 02.2025
Administrative Support Assistant/Lead Health Unit Coordinator
Albany Medical Center
04.2021 - 10.2021
Security Officer
Allied Universal Security Services
11.2019 - 05.2023
Customer Service Representative
Kohls Department Store
02.2017 - 10.2019
Label Filler
Omnicare
10.2011 - 07.2013
Cashier
Stewart's Shops
07.2008 - 07.2011
Housekeeper
Schuyler Ridge Residential Healthcare
06.2005 - 06.2006
High School Diploma -
Stillwater Central School