Tamara (Tami) Smith
San Angelo,TX
Summary
Results-driven leader with extensive experience in operational efficiency and team collaboration. Developed process improvements that significantly enhanced customer satisfaction and ensured compliance with regulatory standards. Committed to staff development to achieve organizational goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Team Lead DSP
MHMR Concho Valley
San Angelo, Texas
05.2023 - Current
- Originally hired as a DSP. Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service to our clients.
- Coordinated staff of 10 DSP schedules to ensure adequate coverage and support.
- Trained new DSP employees on procedures and organizational policies.
- Assisted clients with case management, local resources, and successfully obtain goals while in our services.
- Maintained cleanliness of clients' environment by cleaning surfaces and assist clients with washing clothes or dishes.
- Utilized EHR by documenting client status progress and challenges in logbooks and reports. Enforcing HIPAA regulations.
- Maintained detailed records of services performed on clients.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Collaborated with team members to maintain a clean and organized workspace.
- Facilitated communication between team members and management.
- Implemented process improvements to enhance operational efficiency.
- Supported conflict resolution among team members to maintain harmony.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated and empowered team members to build client satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow for compliance with policies and procedures, ensuring operational integrity.
- Established clear expectations for employees, providing guidance when needed.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Adhered strictly to established policies, procedures and protocols related to medication administration.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Observed patients for adverse reactions to medications or treatments.
- Verified the identity of the patient receiving medication prior to administration.
- Ordered drug supplies from pharmacy for patient care needs.
- Instructed patients on proper self-administration of medications when applicable.
- Assessed patient needs in response to medications.
- Attended continuing education classes related to medication administration topics.
- Performed routine inventory control checks of drugs stored in unit drug boxes.
- Administered oral medications to patients in accordance with doctors' orders.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Participated in staff training sessions to enhance medication administration skills.
- Monitored patients for side effects and reported concerns to nursing staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Fostered relationships with community partners to enhance service offerings.
- Monitored compliance with state regulations in service delivery processes.
- Analyzed customer service client surveys and developed strategies to enhance customer satisfaction ratings.
Special Education Instructional Assistant
NISD - Northside Independent School District
San Antonio, TX
08.2019 - 08.2022
- I am a Certified Paraprofessional that works in the ECSE (Early Childhood Special Education) Department.
- Supported instruction alongside special education and general education teachers.
- Collaborated with general education and special education students.
- Planned engaging activities and strategies to meet individual goals outlined in students' IEP/504 Plans.
- Worked in a self-contained classroom with students on the Autism spectrum.
- Supported a diverse group of students, all diagnosed with Autism spectrum disorders.
- Managed classroom of 28 in-person students to facilitate learning.
- Implementing the districts curriculum.
Infant Lead Teacher
Little Oaks Discovery School
Helotes, TX
12.2018 - 07.2019
- Nurtured infants through loving interactions, feeding, changing, and implementing educational activities aligned with school curriculum.
- Delivered direct care for 10 infants, fostering a nurturing environment that supports development.
- Engaged in 24 hours of continuing education annually to enhance knowledge of best practices in infant care.
- Interact with parents on a caring professional level.
- Maintain state minimum standards.
- Cleaned playroom and disinfected toys to ensure a safe environment.
- Work side by side with co teacher.
- Work as a team with all co workers.
Infant Lead Teacher
Cardinal Montessori Academy
San Antonio, TX
07.2017 - 07.2018
- Maintained a clean, sanitized classroom to promote a safe learning environment.
- Made sure myself and my assistant were ready prior to students and parents arrival.
- Always greet parents and students with warmth, smile, and reassurance.
- Go over with each parent as they arrive how the students daily care plan will be implemented.
- Delivered praise and corrective feedback to support student growth and engagement during lessons.
- Follow lesson plan for the day.
- Always implement the daily lesson plans and encourage Montessori Method with help from my assistant and students.
- Spent time with each student by interacting lovingly and providing care and support.
- Let them know that their child had a good day or a not so good day.
- I ensure each parent that I provide to them a peace of mind that their child was safe, clean, taken care of and loved in my care daily.
Certified Paraprofessional Special Education
Bosqueville Middle School ISD
Waco, TX
09.2016 - 03.2017
- Provided assistance to behavioral, academically challenged, and at-risk students in grades 6 to 8.
- Executed special education, IEP, and 504 plan guidelines, tailoring support to meet individual student needs.
- Assisted each student in successfully meeting their reading goal.
- Developed and implemented an incentive plan every 6 weeks to motivate and engage all students academically.
- Tutored students every day after the end of the school day.
- Collaborated with students to ensure completion of missing assignments and accurate resubmission of assignments graded zero.
- In doing so, each student was held accountable for turning in completed assignments, studying for quizzes and tests, and for reaching their reading goal.
- Developed interactive lessons to motivate students and help them achieve their academic goals.
- Received weekly lesson plans and up-to-date daily changes from core subject teachers.
- The objective in doing so, was so the final grade was improved upon.
- Daily infusion of accountability and self worth into at-risk students that may not have much support outside of school.
Personal Care Provider
Living Springs Memory Care
Hewitt, TX
05.2016 - 09.2016
- Coordinated individualized support for residents, enhancing their quality of life.
- Provided compassionate care to residents, fostering a supportive environment.
- I bathed, showered, dressed, groomed each of them.
- Served meals to residents needing support.
- Provided and implemented activities and exercises into their daily lives.
- Ensured resident safety throughout daily activities and routines.
- Getting residents ready for bed and them to sleep.
- I took care of each resident with respect, dignity, care, love, kindness, and was very patient with each.
- I was very close to the families that were always visiting.
- Managed laundry tasks for residents' personal items.
- At the end of each shift I documented everything that was done for each of my residents.
- Always documented. CPR FIRST AID Certification.
- Had a good rapport with my manager and coworkers.
- Our residents were Alzheimer's Dementia Memory Care individuals.
Lead Teacher
University Baptist: WEE School
San Antonio, TX
08.2011 - 06.2013
- Arrived to school early to set up, organize, clean, sanitize my classroom.
- Greeted each parent and student at the door with a smile and welcoming spirit.
- Implemented structured learning activities aligned with monthly lesson plans to foster student engagement.
- Independently produced, displayed, and instructed the monthly, weekly, and daily lesson plans.
- Created and distributed weekly newsletters to keep parents and guardians informed of important updates and upcoming events.
- Completed necessary daily activities to support classroom environment.
- Reading circle time, sensory stations, bulletin board visual learning, worksheets, flash cards, arts & crafts, church bible study, choir, outside play, snack/lunch, nap time, diaper changing, toilet training, impromptu emergency safety drills, always maintained a safe, structured, clean, and healthy environment, safe orderly dismissal pickup.
- Applied positive redirection and nurturing support daily to create a caring and compassionate classroom environment.
- Completed various continuing education courses to enhance teaching skills.
- Obtained certifications in CPR, First Aid, and AED for emergency preparedness.
- I worked with all ages. From infants to pre K.
- I treated each child as if they were my own child. I would want the same care for my own children!
- The WEE School (Weekday Early Education Program) used the A Beka Academy curriculum to teach the 70+ student body. The A Beka Academy is a fully accredited comprehensive learning program for K-12. It is a learning program that incorporates Christian faith character building tools in the core learning subjects.
Administration Coordinator
Diablo Lodge on Diablo Road Assisted Living
Danville, CA
01.2006 - 06.2006
- Facilitated communication among nursing staff, activity director, kitchen manager, housekeeping, and director of operations to support care for 113 residents.
- Managed all incoming and outgoing calls to support daily operations of establishment.
- Coordinated check-in/check-out policy to ensure resident accountability and safety.
- During evening hours, made rounds throughout facility to ensure all entry and exit doors were secure and the intrusion detection system was set and armed.
- Conducted daily medical inventory with assigned Nurse in Charge to distribute all medication to the appropriate residents.
- Contacted 911 for emergency medical services during medical emergencies.
- Concluded with an incident report for documentation.
Marketing Specialist Assistant
American Home Shield
Santa Rosa, CA
01.1998 - 06.2000
- As a Marketing Assistant, I created monthly marketing supply order forms for 90 Sales Account Executives for their specific sales territories.
- Maintained and produced comprehensive sales reports, spreadsheets, and memorandums, overseeing purchasing, inventory, stock, and bulk mailings.
- Scheduled, planned, and attended many in-house sales, skill, performance elevating training seminars through Dale Carnegie and Fred Pryor Training Programs.
- Planned and coordinated multiple national and local sales conventions and trade shows from start to finish.
- I staffed, attended, worked many local and out of state regional conferences and trade shows from start to finish.
- Managed daily incoming calls for Western Mountain States Region and West Coast Region, providing support to 90 sales account executives.
- Assisted and worked closely with 90 Sales Account Executives.
- From October 1999-February 2000 was promoted to Administrative Assistant then promoted to Marketing Assistant that supported the Marketing Specialist.
Lead Customer Service Representative/Sales Support
Promark Inc. (Promotional Marketing Inc.)
Rohnert Park, CA
12.1995 - 12.1997
- Handled over 150 incoming/outgoing calls from clients including Wells Fargo, Java, and Sun Microsystems for promotional product orders.
- Guided companies, executives, clients, and vendors in pricing for potential orders, enhancing customer understanding and satisfaction.
- Trained new employees and conducted orientation sessions in the role of Lead Customer Service Representative.
- Data entry, prepared, printed, proofread and managed over 150 orders daily for pick, pull, package at the supply warehouse.
- Managed product inventory levels and logistics operations to ensure accurate order fulfillment.
- Engaged with the product buyer to streamline procurement processes.
- Interacted with, set up and proofed orders outside of the catalog company orders.
Customer Service Representative/Scheduler
Marin Senior Coordinator Council: Whistlestop Wheels Paratransit Ride Services
San Rafael, CA
03.1994 - 12.1995
- Regulated 100+ incoming and outgoing calls daily.
- Managed driver assignments, ensuring timely response to ride requests to enhance service delivery.
- Inputted, scheduled, prioritized 100+ scheduled rides into counties paratransit computer system.
- Prepared and printed manifests for 50+ drivers to facilitate smooth daily operations.
- Processed and verified applications to facilitate access to transportation services for clients.
- Conducted training sessions for new employees on company policies and procedures.
- Ongoing up to date training with the ADA (Americans with Disabilities Act).
- Cross trained within the Senior Council to work and assist in other departments.
- Assisted driving paratransit buses when there were not enough drivers.
- Delivered Meals on Wheels to home bound clients.
- Thrived in a busy work atmosphere by prioritizing tasks and maintaining high levels of productivity.
- Demonstrated capability for increased responsibility, leading to expanded roles across departments.
Education
Certificate of Phlebotomist - Phlebotomist
Texas School of Phlebotomy
China Grove, TX08-2018
Certification in Paraprofessional Education - Waco, TX
McLennan Community College
Waco, TX06-2016
Credits Earned - Business
Santa Rosa Junior College
Santa Rosa, CA01-1994
Diploma and Licensed - Cosmetology
Sonoma Beauty College
Petaluma, CA01-1991
Diploma - Core Subjects. Gospel Values.
Marin Catholic High School
Kentfield, CA01-1989
Skills
- Customer Service
- Case management
- Client management
- EHR documentation
- HIPAA compliance
- Medication certified/administration
- Compliance monitoring
- Regulatory compliance
- Safety protocols
- CPR/First Aid/AED
- Adult Mental Health First Aid
- Youth Mental Health First Aid
- Task delegation
- Team building
- Team motivation
- Clear communication
- Early Childhood
- Teacher Assistant
- Tutoring
- Dementia Care
- Alzheimer's Care
- Paratransit/ADA
- Administrative Assistant
- Sales Support
- Office Skills
- Computer skills
- Budget management
- AP/AR Financial Functioning
Certification
Certified Paraprofessional Educator (CPE), 06/01/16-Present
Certified Phlebotomy Technician (CPT), 08/31/18-Present
Adult First Aid/CPR/AED Exp: 06/2027
Adult Mental Health First Aid Exp: 06/2028
Youth Mental Health First Aid Exp: 06/2028
Certified Phlebotomy Technician (CPT), 08/31/18-Present
Adult First Aid/CPR/AED Exp: 06/2027
Adult Mental Health First Aid Exp: 06/2028
Youth Mental Health First Aid Exp: 06/2028
Groups
Membership Vice President, International MOMS Club, Chambersburg, PA, 07/01/06, 07/31/10, Was also Book Club Coordinator, Activity Coordinator, Recipe Club Coordinator. Nominated for President 2x. Declined both due to other commitments.
Additional Information
The time gaps in my resume are because of me being a supportive outstanding Military Spouse and a superior Stay at Home Mom. We were active duty for over 22 years of faithful service. During these times I kept my family alive intact, and thriving, I groomed each child into a respectful, kind, compassionate, caring, strong, and well behaved functioning human being, all while supporting my active duty spouse while he was deployed multiple times throughout his military career. We have been retired from the military since 2014. We will be moving out of San Antonio and relocating to San Angelo in the summer of 2022. Our children are in college now. I am ready and able to pursue my own career path.
Assessments
Customer Service Skills, Proficient.
Military Service
United States Coast Guard, United States, Spouse, 10/01/96-04/30/17
Timeline
Team Lead DSP
MHMR Concho Valley
05.2023 - Current
Special Education Instructional Assistant
NISD - Northside Independent School District
08.2019 - 08.2022
Infant Lead Teacher
Little Oaks Discovery School
12.2018 - 07.2019
Infant Lead Teacher
Cardinal Montessori Academy
07.2017 - 07.2018
Certified Paraprofessional Special Education
Bosqueville Middle School ISD
09.2016 - 03.2017
Personal Care Provider
Living Springs Memory Care
05.2016 - 09.2016
Lead Teacher
University Baptist: WEE School
08.2011 - 06.2013
Administration Coordinator
Diablo Lodge on Diablo Road Assisted Living
01.2006 - 06.2006
Marketing Specialist Assistant
American Home Shield
01.1998 - 06.2000
Lead Customer Service Representative/Sales Support
Promark Inc. (Promotional Marketing Inc.)
12.1995 - 12.1997
Customer Service Representative/Scheduler
Marin Senior Coordinator Council: Whistlestop Wheels Paratransit Ride Services
03.1994 - 12.1995
Certificate of Phlebotomist - Phlebotomist
Texas School of Phlebotomy
Certification in Paraprofessional Education - Waco, TX
McLennan Community College
Credits Earned - Business
Santa Rosa Junior College
Diploma and Licensed - Cosmetology
Sonoma Beauty College
Diploma - Core Subjects. Gospel Values.
Marin Catholic High School