Jasmin Villalobos
Deep Run,NC
Summary
Detail-oriented Patient Referral Coordinator with expertise in patient communication, referral management, and electronic health records. Proven ability to enhance patient satisfaction through effective scheduling and compliance with HIPAA regulations. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
1
1
Language
9
9
years of professional experience
Work History
PSR/Patient Referral Coordinator
kinston community health center
Kinston, North Carolina
02.2026 - Current
- Coordinated patient referrals to specialists and healthcare providers.
- Managed scheduling for patient appointments and follow-up visits.
- Ensured compliance with patient confidentiality and regulatory guidelines.
- Communicated effectively with patients regarding referral processes.
- Utilized electronic health record systems to track referral progress.
- Assisted in training new team members on referral procedures.
- Reviewed patient information to determine appropriate referrals and services.
- Communicated with patients regarding their referral status, providing updates when necessary.
Pharmacy Technician
Realo Discount Drugs
Kinston, North Carolina
09.2017 - 01.2026
- Accurately processed and filled prescriptions to meet diverse customer needs.
- Guided customers with medication inquiries, offering detailed usage instructions.
- Maintained organized and clean pharmacy workspace to enhance efficiency.
- Trained new staff on pharmacy procedures and customer service standards.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Received payment from customers and processed credit card transactions when necessary.
Education
High School Diploma -
South Lenoir High School
Deep Run, NC06-2017
Skills
- Patient scheduling
- Referral management
- Electronic health records
- Patient communication
- Customer relationship management
- Medication knowledge
- Conflict resolution
- Team training
- Organizational skills
- Insurance verification
- Referral tracking
- Maintaining confidentiality
- Multitasking
- Payment collection
- Customer service
- HIPAA compliance
Languages
Spanish
Professional
Timeline
PSR/Patient Referral Coordinator
kinston community health center
02.2026 - Current
Pharmacy Technician
Realo Discount Drugs
09.2017 - 01.2026
High School Diploma -
South Lenoir High School