Jasmin Wellington

Leadership-focused Patient Support Supervisor I with 23 years of progressive healthcare experience driving operational excellence and delivering exceptional patient, staff, and visitor experiences in fast-paced clinical environments. Proven success leading and developing high-performing teams, currently supervising 21 direct reports while overseeing workforce scheduling, daily operations, performance management, employee coaching, progressive discipline, and new hire onboarding and training. Played a key role in the successful opening of a state-of-the-art 48X outpatient Surgery Complex by recruiting, hiring, and training patient support staff and helping establish efficient workflows and operational processes. Recognized for strong leadership, effective communication, strategic problem-solving, and a collaborative approach to improving team performance, patient satisfaction, and organizational success.

• As a seasoned professional in the healthcare industry, I have had the privilege of taking on a lead role in training new hires. This experience has allowed me to showcase my expertise and leadership skills while making a significant impact on the success of the team.
• Acted as a mentor and resource for new hires, offering ongoing support and guidance beyond the initial training period.
• Through my experience in leading the training of new hires, I have honed my ability to effectively communicate complex concepts, adapt training methods to different learning styles, and motivate individuals to reach their full potential. This lead experience showcases my commitment to excellence and my ability to contribute to the success of an organization by nurturing the growth and development of its employees.

As a Spirit Committee Coordinator, I foster camaraderie and connection among co-workers through engaging activities outside of work. I bring people together, creating a positive and inclusive atmosphere that boosts team spirit and morale.