Jasmin Wishart
Summary
To continue to contribute in an environment that best utilizes my personality, skills and interests. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Member Specialist, Cashier,
BJS Wholesale Club
05.2022 - Current
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Contributed to long-term strategic planning related to membership growth and retention goals.
- Assisted in organizing events that fostered a sense of community among members.
- Provided administrative support to management, streamlining operations within the organization.
- Maintained strong knowledge of industry trends and developments, allowing for informed decision-making regarding program offerings.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier
Costco
11.2020 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Merchandiser
Home Depot
07.2017 - 03.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Server, Cashier
Chipotle Mexican Grill
09.2015 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Clara Barton High School For Health Professions
06.2016
Skills
- Computer Database
- Great communication skills
- Flexible, reliable and dependable hard-worker
- Motivated self-starter with a strong desire to learn
- Good public service skills
- Capable to effectively work in a team
- Excellent Administration and Data Entry skills including, answering phones, faxing, scanning, copying and filing
- Maintaining high standards of customer service during high volume, fast paced operations
- Merchandising Skills
- Inventory skills
- Customer Service Skills
- Work Ethic and Integrity
- Patience and Empathy
- Cash handling and management
- Reliability and punctuality
- Written and verbal communication
References
- Ivianna Nicholas, 1-347-264-6393
- Daisia King, +1347-882-6323
Timeline
Member Specialist, Cashier,
BJS Wholesale Club
05.2022 - Current
Cashier
Costco
11.2020 - 02.2022
Merchandiser
Home Depot
07.2017 - 03.2020
Server, Cashier
Chipotle Mexican Grill
09.2015 - 07.2016
Clara Barton High School For Health Professions