Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Landaverde

San Bernardino,CA

Summary

Driven professional with a diverse background, with enhanced customer service and productivity regulation. Expert in technical support and problem-solving, demonstrating exceptional collaboration and teamwork skills. Proven track record of improving service delivery and mastering both hard and soft skills, ensuring high levels of customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Family Dollar
08.2024 - Current
  • Maintained a thorough knowledge of store merchandise, current sales, and promotions.
  • Performed administrative tasks such as data entry, filing, and document preparation.
  • Supported staff training, development and evaluation.
  • Ensured compliance with safety regulations and company policies.

Manufacturing Associate

Aquamar
08.2023 - 08.2024
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Prepared outgoing orders for shipment according to customer specifications.
  • Organized warehouse space by moving materials to appropriate locations.
  • Ensured safety compliance standards were met at all times while working in a warehouse environment.
  • Monitored expiration dates on perishable goods and disposed of expired items accordingly.

Telecommunications Technician

Zaragoza Communications LLC
06.2022 - 03.2023
  • Developed and implemented effective strategies for resolving customer complaints related to telephone service and technical issues.
  • Performed regular maintenance checks on telecom equipment to ensure proper functioning.
  • Troubleshot network issues to identify root causes of problems.
  • Created detailed documentation of all installed and configured telecommunications systems.

Special Education Intern

Gina Cimaruccio
09.2021 - 05.2022
  • Attached and executed customized education plans for students with special needs.
  • Engaged in collaborative efforts with educators, administrators, and other personnel to develop strategies that catered to the unique needs of students.
  • Supported classroom teachers by helping with daily activities, such as grading papers, preparing materials, and supervising improvements.

Education

High School Diploma - undefined

Arroyo Valley High School
San Bernardino, CA

Skills

  • Computer Database
  • Technical Support
  • Collaboration and Teamwork
  • Call Center Operations
  • Problem-Solving
  • Control Procedures
  • Time Management
  • Communication
  • Critical Thinking
  • Organized
  • Professionalism
  • Interpersonal Skills
  • Attention to Detail
  • Versatile

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Family Dollar
08.2024 - Current

Manufacturing Associate

Aquamar
08.2023 - 08.2024

Telecommunications Technician

Zaragoza Communications LLC
06.2022 - 03.2023

Special Education Intern

Gina Cimaruccio
09.2021 - 05.2022

High School Diploma - undefined

Arroyo Valley High School

Similar Profiles

CREATE PROFILE