Jasmina Morales
College Station,US
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating virtual displays to promote higher sales, completing transactions and maintaining relationships with customers. Ecommerce sales professional versed in products and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Sales - Enrollment
NATIONAL DEBT RELIEF
12.2023 - Current
- Facilitated the enrollment process for debt relief programs by assessing client needs and guiding them through eligibility.
- Delivered exceptional service through proactive communication and education.
- Built strong client connections to promote long-term program success.
- Used chat tools to transition interested clients to high-converting phone consultations.
- Identified process gaps and proposed solutions to improve the customer journey.
Specialized Sales/Project expert
Wayfair
06.2019 - 10.2023
- Help customers navigate through purchase by answering product related questions or concerns
- Identify any future customer projects/leads by building rapport with customers through outbound/inbound calls using Sales Force & Sales loft tools
- Provide customers support by building relationships and great customer experience from beginning to end of purchase.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Identified new targets, developed new business opportunities and presented product lines to customers.
3rd Party Collections
United Recovery Systems
08.2009 - 05.2019
- Made 300 to 400 calls per day; in order to locate and contact assigned consumers
- Resolve varying stages of delinquencies on Retail Accounts through outbound collection calls
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
1st Party Collections/Customer Service Team Leader
United Recovery Systems
10.2015 - 01.2019
- Trained and supervised team of 20-30 customer service representatives in providing quality service to customers.
- Handled escalation of complex cases/irate customers; while taking accountability of conclusion within scope
- Reviewed and approved payment arrangements under 90% of full payment, and any Pay-Off prior to agent quoting
- Handled day-to-day customer contact via phones, faxes, and emails.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Accurately complete all required documents, and enter information in respective systems for all insurance removals and credits daily.
1st Party Collections/Customer Service Agent
United Recovery Systems
01.2015 - 10.2015
- Processed payments, payment arrangements, pay-offs and insurance status updates
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Made payment arrangements based on customer financial situations
- Maintained a balance between company policy, and customer benefit in decision making.
Education
High school diploma -
Bryan High School
Bryan, TX05.2009
Skills
- Sales Strategies
- Customer Assistance
- Consultative Selling
- Client Relations
- Making Offers
- Call Control
- Lead Generation
Education
false
Timeline
Sales - Enrollment
NATIONAL DEBT RELIEF
12.2023 - Current
Specialized Sales/Project expert
Wayfair
06.2019 - 10.2023
1st Party Collections/Customer Service Team Leader
United Recovery Systems
10.2015 - 01.2019
1st Party Collections/Customer Service Agent
United Recovery Systems
01.2015 - 10.2015
3rd Party Collections
United Recovery Systems
08.2009 - 05.2019
High school diploma -
Bryan High School