Jasmin Cypress Haywood
Atlanta,GA
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Sacred Hands and Gap Inc. Excelled in high-stress situations, enhancing customer loyalty and boosting sales through innovative visual merchandising at Loccitane En Provence. Skilled in computer proficiency and critical thinking, adept at fostering team development and improving customer relations.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Sacred Hands
06.1993 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Visual Merchandiser/ Customer Service Manager
Loccitane En Provence
05.2013 - 11.2015
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Evaluated store performance and made recommendations for changes to optimize sales.
Sales Associate
Gap Inc
06.2000 - 11.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Massage Therapist - Occilation Mastery
California Healing Arts College
Santa Monica, CA09.2021
High School Diploma - General Studies
Pasadena High School
Pasadena, CA06.1996
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call Management
- Order Processing
- Team Development
- Administrative Support
- Filing
- Recordkeeping strengths
Timeline
Visual Merchandiser/ Customer Service Manager
Loccitane En Provence
05.2013 - 11.2015
Sales Associate
Gap Inc
06.2000 - 11.2005
Customer Service Representative
Sacred Hands
06.1993 - Current
Massage Therapist - Occilation Mastery
California Healing Arts College
High School Diploma - General Studies
Pasadena High School
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