Jasmine Alfaro
Customer Service
Salinas,CA
Summary
Dynamic and bilingual customer service professional with a proven track record at Century Theatres, excelling in complaint resolution and customer satisfaction. Adept at maintaining cleanliness standards and fostering team collaboration, I effectively engage with guests to enhance their experience while ensuring compliance with food safety regulations.
Seeking to maintain full-time position that offers professional challenges. Hardworking and passionate job seeker ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Representative
Century Theatres
Salinas, California
08.2023 - Current
- Responded to customer requests for products, services, and company information.
- Greet guests with a smile and a professional manner.
- Operate cinema's POS system for all transactions completed.
- Provide pricing, movie,specialist event, alternative movie selections,and general theater information.
- Respond to phone calls, and questions from guests in a professional and quality service manner.
- Keep theaters properly cleaned and free from debris.
- Prepare food and properly operate cooking,warming, and popping equipment.
Daycare Assistant
Family Daycare
06.2022 - 06.2023
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Providing support for childcare teacher.
- Monitored and supervised the children constantly.
- Assisted with serving meals and snacks.
- Greeted parents and addressed children by their name.
- Assisted with putting children to sleep.
Education
High School Diploma -
Everette Alvarez High School
Salinas, United States 05.2001 -
Skills
Bilingual
Food safety compliance
Team collaboration
Effective communication
Attention to detail
Problem solving
Cleanliness standards
Child supervision
Customer service
Problem-solving
Adaptability and flexibility
Active listening
Complaint resolution
Customer relations
Problem resolution
Computer proficiency
Customer satisfaction measurement
Relationship building
Timeline
Customer Service Representative
Century Theatres
08.2023 - Current
Daycare Assistant
Family Daycare
06.2022 - 06.2023
High School Diploma -
Everette Alvarez High School
05.2001 -
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