Jasmine Anaya
San Jose,CA
Summary
Dedicated and Customer-focused professional with experience as a Shift Supervisor, leading daily store operations, supporting team performance, and delivering excellent customer service in a fast paced environment. Skilled in cash handling, problem-solving, organizational skills, multitasking, and maintaining professionalism with the ability to adapt quickly and effectively. Strong communication and leadership abilities with a commitment to efficiency, teamwork, and creating a welcoming customer experience. Recognized for enhancing team performance through effective training and leadership.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
San Jose, CA
01.2022 - Current
- Conducted performance evaluations for team members, providing constructive feedback for improvement.
- Maintained cleanliness and organization of the store, promoting a welcoming atmosphere.
- Trained employees on safety protocols, ensuring compliance with health regulations.
- Managed daily operational tasks to ensure smooth functioning of store activities.
- Supported team morale through recognition programs and team-building activities.
- Maintained accurate inventory records, reducing waste through effective stock management.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Demonstrated leadership, multitasking, and problem solving skills under pressure.
Server
Applebee's Neighborhood Grill & Bar
San Jose, CA
05.2021 - 09.2021
- Processed cash and credit transactions accurately while managing customer bills.
- Resolved customer complaints swiftly and effectively to ensure satisfaction and retention.
- Adapted to changing situations and managed various customer needs simultaneously.
- Delivered exceptional service by anticipating guest needs and providing personalized attention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Science - Administration of Justice
San Jose City College
San Jose, California, CA05.2026
Associate of Science - Liberal Arts And Sciences
San Jose City College
San Jose, California, CA05.2026
Bachelor of Science - Justice Studies
San Jose State University
San Jose, CA08.2028
Skills
- Microsoft Word, Excel, and Google Workspace
- Strong Communication & Interpersonal Skills
- Organizational & Time Management Skills
- Excellent Customer Service and Client Support
- Operations management
- Multitasking in Fast- Paced Environments
- Adaptability & Ability to Work Under Pressure
- Scheduling coordination
- Team leadership
- Attention to Detail & Problem Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
01.2022 - Current
Server
Applebee's Neighborhood Grill & Bar
05.2021 - 09.2021
Associate of Science - Administration of Justice
San Jose City College
Associate of Science - Liberal Arts And Sciences
San Jose City College
Bachelor of Science - Justice Studies
San Jose State University