Jasmine Yousefi
San Jose,CA
Summary
Marketing graduate with leadership experience in high-volume retail operations and customer engagement. Proven track record in managing teams serving 80–200+ customers per shift, driving sales through effective product recommendations and promotions. Recognized for enhancing team efficiency, swiftly resolving customer issues, and maintaining smooth operations in fast-paced environments. Eager to leverage these skills in B2B e-commerce marketing campaigns and client-facing roles.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
San Jose, CA
08.2024 - Current
- Streamlined daily operations for a team of 4-8 baristas by assigning roles to improve service speed.
- Trained new hires on POS systems, drink preparation, and customer interaction, achieving independence within three weeks.
- Resolved 20-30 customer issues weekly, ensuring satisfaction and preventing escalation.
Barista
Starbucks
San Jose, CA
01.2019 - Current
- Anticipated customer needs, providing exceptional service during peak hours.
- Memorized over 50 menu items and prepared drinks for 80–200 customers accurately.
- Processed transactions with cash, card, and refunds, maintaining high accuracy and attention to detail.
Education
Bachelor of Science - Marketing
University of San Francisco
San Francisco, CA12-2024
Skills
Languages
Persian
Full Professional
English
Native/ Bilingual
Accomplishments
- Partner of the Quarter - Q4 2019, Q3 2022
Timeline
Shift Supervisor
Starbucks
08.2024 - Current
Barista
Starbucks
01.2019 - Current
Bachelor of Science - Marketing
University of San Francisco