Jasmine Arenas
Riverview,FL
Summary
SYNOPSIS Dedicated management professional experienced in supervising, assigning, reviewing, and participating in project management and planning functions in the area of : Special education, adult investigation, insurance, zoning, affordable housing, solid waste and storm water planning to; ensures work quality and adherence to establish policies and procedures. Capable of preforming independently complex and technical tasks relative to multiple areas of responsibility. ______________________________________________________________________________ SUMMARY OF QUALIFICATIONS Excellent human relations skills, having dealt with a variety of students, vendors, contractors, customers and employees. Computer proficient with Microsoft Office, Database and Windows application. Superior ability to achieve immediate and long-term goals. Ability to execute a number of projects simultaneously. Proven ability to analyze, plan, manage and motivate. Solid written and oral communication skills. Superior judgement abilities to make decisions in a timely manner, articulate reasoning for decisions, and the adhere to administrative processes. Energetic and self-motivated team player/builder. Experienced in developing and executing corporate policies and procedures. Strategic Thinker with the ability to develop strategies to achieve the organization's goals, identifies strengths and weakness within the organization, and the ability to ensure cost effective and efficient business practices. Top-notch skills in planning, insurance sales, and communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Adult Investigator
Department Of Children And Families - State Florida
Tampa, FL
01.2020 - Current
- Managed monthly case load of 35 cases to determine to determine verified findings for criminal investigations
- Conducted confidential investigations of alleged abuse, neglect, self-neglect and financial exploitation of vulnerable adults
- Commence, prepared and maintained all adult abuse, neglect, exploitation and self-neglect investigations with face-to-face contact with victim within assigned priority time frames
- Determines findings of allegation(s), documents rational for findings and all decisions made during investigation, and makes disposition for each investigation report
- Preparation of required reports for court and attendance at those court and referral, counsels, explains, advised, arranges appointment and listens to client's concerns
- Assesses need for emergency intervention and/or on-going services for all victims in accordance with protective investigations policies and operating procedure
- Collaborated with local and state law enforcement on criminal investigations of allegations of abuse.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used multiple computer programs including SAVE, DAVE, FLIMIS, and Microsoft office suite, to create documents and other communications in reference to case findings.
Economic Self-sufficency Support Specialist II
Florida Department Of Children & Families
Tampa, FL
02.2019 - 01.2020
- Determined correct eligibility for public assistance programs and resources for individual needs including SNAP, TRAFF, and Medicaid.
- Preformed quality management reviews for case errors for ESS I level employees.
- Conducted interviews with participants to determine required household information.
- Collected and analyzed personal and financial information to make appropriate determinations on amount and level of services per household member.
- Educates participants on medical insurance options including Medicaid, Medicare, and Medicaid Supplement.
- Determined Medicaid eligibility utilizing social security database to determine eligibility.
- Prepares analyzes and reviews monthly reports to track case progress in adherence with QA process.
Special Education Teacher
Hillsborough County Schools
Tampa, FL
01.2015 - 01.2019
- Ability to train, lead and instruct students on all subjects in grade level K-12
- Established and maintained effective and cooperative working relationships with instructors and administrators
- Proficient in leading and instructing others to adhere to district's core values in order to promote safe and productive educational environment.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Created learning and content strategies to meet needs of mentally and physically disabled students.
- Provided life skills programming for students with moderate to severe autism.
- Coordinated special education students and teacher assistant schedules with master schedule.
Transportation Planner/Project Specialist
City Of Tampa Dept Solid Waste And Stormwater Dept
Tampa, FL
01.2004 - 01.2015
- Managed, assigned and supervised subordinate employees in both customer service division and audit and contracts division of department
- Responsibilities include: analyzing work methods, drafting policies and procedures, implementing best management practices
- Designed and implemented automated procedures and processes to provide departmental policies and guidelines, developed work programs and schedules to monitor and control tasks preformed for specific operations
- Provide and promote customer service efforts for over 82,000 collection customers.
- Developed relationships with trucking companies to acquire long-term business commitments and desirable rates.
- Planned pickups and drops for suppliers and carriers.
- Monitored and tracked 60 drivers to verify on-time delivery, achieving 92% on-time delivery rate.
- Monitored department performance data to avoid and identify potential risks.
- Answered telephone calls and emails to respond to customer concerns and cost inquiries.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Drove operational improvements which resulted in over one million dollars savings on vendor services.
Education
Master of Urban Studies - Planning and Public Administration
Old Dominion University
Norfolk, VA12.1999
Bachelor of Art - Political Science
Norfolk State University
Norfolk, VA07.1997
Skills
- Medicaid Insurance eligibility
- Life Insurance sales
- Conflict resolution techniques
- Background investigations
- Emergency Management
- Self-Motivated
- Planning and Coordination
- Interpersonal Communication
- PPE Compliance
- Team building
- Adult and child Education
- Critical Thinking
- Written Communication
Certification
- PMP - Project Management Professional
- GIS ARCinfo License - 1999
- Licensed Special Education Teacher - 2016 to current
- Licensed state of florida to for life and health insurance
Timeline
Adult Investigator
Department Of Children And Families - State Florida
01.2020 - Current
Economic Self-sufficency Support Specialist II
Florida Department Of Children & Families
02.2019 - 01.2020
Special Education Teacher
Hillsborough County Schools
01.2015 - 01.2019
Transportation Planner/Project Specialist
City Of Tampa Dept Solid Waste And Stormwater Dept
01.2004 - 01.2015
Master of Urban Studies - Planning and Public Administration
Old Dominion University
Bachelor of Art - Political Science
Norfolk State University
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