Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmine Arreola

Melrose Park,IL

Summary

Dedicated and compassionate psychology graduate with a strong passion for fostering healthy family relationships and resolving relational conflicts. Experienced in mentoring adolescents and children, with a patient and empathetic approach. Adept at handling sensitive topics with confidentiality and professionalism. Bilingual in Spanish and English, with strong problem-solving and crisis response skills.

Overview

9
9
years of professional experience

Work History

Intake Specialist

CST Academy
Chicago, IL
01.2023 - Current
  • Communicate with parents via phone to coordinate enrollment and services for children, including speech, occupational, feeding, physical, and ABA therapy, as well as therapeutic preschool and kindergarten programs.
  • Respond to online inquiries in a timely and professional manner.
  • Provide classroom support in the preschool program to enhance student engagement and learning.
  • Assist families in understanding and reviewing insurance benefits.
  • Serve as a Spanish-English translator to support Spanish-speaking families in accessing services and resources.

Mortgage Loan Processor

Prime Rate Lending Group
Chicago , IL
05.2016 - 10.2022
  • Provide exceptional customer service by handling client inquiries and resolving concerns with professionalism and patience
  • Conduct verification of employment, homeowner’s insurance, and credit reports to facilitate loan processing
  • Assist clients in gathering required documentation to secure loan approval and achieve a "Clear to Close" status
  • Serve as the personal assistant to the company’s executive, managing administrative tasks and scheduling
  • Assess loan applications by reviewing financial status and credit history to determine eligibility

Education

Bachelor of Arts - Psychology

Olivet Nazarene University
Bourbonnais, IL
05-2020

Skills

  • Client intake
  • Claims processing
  • Compassionate communication
  • Follow-up skills
  • Excellent active listening and communication skills
  • Strong ability to manage crisis situations with professionalism
  • Experienced in handling sensitive, and confidential information
  • Fluent in both Spanish and English, both oral and written
  • Quick learner with strong analytical, and problem-solving abilities
  • Proficient in Microsoft Office Suite, and database management

Languages

Spanish
Native/ Bilingual

Timeline

Intake Specialist

CST Academy
01.2023 - Current

Mortgage Loan Processor

Prime Rate Lending Group
05.2016 - 10.2022

Bachelor of Arts - Psychology

Olivet Nazarene University

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Jasmine Arreola