Jasmine Arteaga
San Antonio,TX
Summary
Adept at elevating customer experiences and boosting sales, I leveraged my analytical skills and interpersonal communication prowess at Miracle Ear to surpass sales targets and expand the customer base. My tenure at Wells Fargo as a Credit Card Fraud Analyst honed my ability to mitigate risks, showcasing my dedication to maintaining secure and positive customer interactions. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
Miracle Ear
10.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Exceeded sales targets through effective planning and goal setting.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Achieved or exceeded company-defined sales quotas.
Credit Card Fraud Analyst
Wells Fargo
01.2020 - 08.2023
- Conducted thorough investigations of suspicious transactions, minimizing financial losses for the company.
- Streamlined the process of analyzing transaction data, increasing efficiency within the department.
- Conducted regular audits of existing accounts to ensure compliance with established anti-fraud measures.
- Provided training to colleagues on credit card fraud awareness, contributing to a more secure work environment.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- I would assist multiple and holders who believed fraud occurred on their accounts.
- The types of phone calls I would handle were both inbound and outbound in a very fast paced environment ! Working as a fraud agent gave me plenty of hands on fraud experience such as investigating , escalating, robust analytical skills , positive customer experience while handling cases.
Education
No Degree -
San Antonio College
San Antonio, TXHigh School Diploma -
Innovative Approaches To Education
San Antonio, TX06-2020
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Time management
Multi task
Manager Experience
Dedicated
Motivated
Dispute / investigation
Retail
Inbound / outbound calls
Analytical skills
Processes and procedures
Escalating experience
Work from home
Strategic planning
Research
- Negotiation Tactics
- Cold-calling
- Prospecting skills
- Network development
- Multitasking Abilities
- Organizational Skills
Timeline
Sales Representative
Miracle Ear
10.2023 - Current
Credit Card Fraud Analyst
Wells Fargo
01.2020 - 08.2023
No Degree -
San Antonio College
High School Diploma -
Innovative Approaches To Education