Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Ashley

Atlanta,GA

Summary

Diligent Onboarding Specialist with strong background in managing and enhancing onboarding processes. Expertise in creating seamless onboarding experiences that foster team integration and organizational understanding. Proven ability to utilize communication and organizational skills to ensure new hires are well-prepared and supported.

Overview

5
5
years of professional experience

Work History

Onboarding Specialist

DoorDash
04.2022 - Current
  • Coordinate pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard
  • Maintain employee files and collect required information to meet requirements
  • Work closely with new hires, answering questions and addressing various concerns during onboarding process
  • Create smooth onboarding processes to help new hires adjust to company policies, procedures and processes
  • Help new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits
  • Train new hires in technology required to access application systems and complete job tasks

Customer Service Representative

Carter's Osh-Kosh
10.2020 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients

Education

Bachelor of Arts - Mass Media Arts

Clark Atlanta University
Atlanta, GA
05-2013

Skills

  • Software knowledge
  • Performance tracking
  • Trade policy
  • Cross-functional coordination
  • Documentation and recordkeeping
  • Employee relations
  • Active listening
  • Critical thinking
  • Data entry
  • Customer service

Timeline

Onboarding Specialist

DoorDash
04.2022 - Current

Customer Service Representative

Carter's Osh-Kosh
10.2020 - 04.2022

Bachelor of Arts - Mass Media Arts

Clark Atlanta University

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Jasmine Ashley