Paula Cintron
Summary
Dynamic Onboarding Specialist and Patient Service Representative with a proven track record at Piedmont Urgent Care By Wellstreet. Excelled in streamlining onboarding processes and enhancing HIPAA compliance training, demonstrating exceptional policy understanding and empathy. Fluent in Spanish, adept at software applications, and skilled in fostering trust and efficiency across patient and staff interactions.
Overview
2
2
years of professional experience
Work History
Onboarding Specialist
Piedmont Urgent Care By Wellstreet
04.2020 - 03.2021
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Trained new hires in technology required to access company systems and complete job tasks.
- Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
- Created smooth onboarding processes to help new Patient Service representative adjust to company policies, procedures and processes.
Patient Service Representative
Piedmont Urgent Care By Wellstreet
12.2018 - 03.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Entered patient demographic and insurance data using Epic
- Scheduled patients for virtual or in clinic visits while communicating directly with providers to ensure seamless connection between both parties
- Delivered support to medical staff in completion of patient paperwork.
Education
Bachelor of Science - Health Promotion
Kennesaw State University
Kennesaw, GA05.2016
Skills
- Software Knowledge
- Policy understanding
- Performance Tracking
- New Hire Onboarding
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- FLUENT IN SPANISH
Timeline
Onboarding Specialist
Piedmont Urgent Care By Wellstreet
04.2020 - 03.2021
Patient Service Representative
Piedmont Urgent Care By Wellstreet
12.2018 - 03.2021
Bachelor of Science - Health Promotion
Kennesaw State University
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