Jasmine Baez
Henderson,NV
Summary
Bilingual (English/Spanish) administrative and customer service professional with experience in front desk operations, client intake, and record management across community and residential settings. Skilled in data entry, scheduling, and supporting diverse populations in past-paced environments while maintaining accuracy, professionalism, and strong communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Monroe Optimal Health
Las Vegas, NV
04.2026 - 06.2026
- Handled phone calls, patient inquiries, and appointment reminders in a professional manner.
- Prepared patients for examinations and explained basic procedure to ensure comfort and understanding.
- Recorded and updated patient information accurately in electronic medical records systems.
- Maintained clean, stocked, and organized exam rooms and medical supplies.
- Scheduled patient appointment and manged front desk administrative task.
Boys and Girls Club of Southern Nevada
Administrative Specialist
Henderson, NV
09.2025 - 04.2026
- Supported administrative audits, recordkeeping, and documents organization to ensure compliance and accuracy.
- Handled high-volume phone calls, emails, and in person inquiries with professionalism.
- Managed daily front desk operations, including member check- ins, registration, and account updates.
- Monitored past- due balances and communicated with families regarding payment follow-ups.
- Assisted parents and guardians with program enrollment, scheduling, and account troubleshooting.
- Provided administrative support by organizing documents, maintaining confidential records, and ensuring accurate data entry for member accounts and program operation
Loss Prevention Customer Service
Marshalls
7155 Arroyo Crossing Parkway
08.2024 - 09.2025
- Maintains a proper and professional stance in the designated area at the front of the store.
- Serve as a visual deterrent to reduce potential theft.
- Review and understand the Store Emergency Response Guide.
- Write reports that is created to document and report any incidents or activities that may result in loss or theft within a retail store.
- Conducted regular floor walks and maintained awareness of high-risk areas and merchandise.
- Collaborated with management and team member to reduce shrink and improve store security.
Senior Recreation Assistant
City of Henderson Parks & Recreation
1951 Silver Springs Parkway
05.2025 - 08.2025
- Supervised and ensured the safety of children during daily recreational programs, activities, and field trips.
- Planned and led age-appropriate activities to promote teamwork, social development, and physical engagement.
- Supported program set up, attendance tracking, and activity coordination to ensure smooth daily operations.
- Responded quickly to incidents or behavioral issues and followed proper safety and reporting procedures.
- Provided one-on-one support to children who needed extra attention or guidance during activities.
- Assisted in cleaning and resetting recreational areas before and after programs.
Shelter Intake Specialist
Department of Homeland Security
New York
06.2023 - 07.2024
- Welcomed and screened individuals entering the shelter to determine immediate needs and appropriate placement.
- Assisted with bilingual communication between clients and staff to support accurate information sharing and service delivery
- Prioritized urgent cases and escalated concerns to supervisors or case managers when necessary.
- Documented clients interactions, intake details, and case notes in electronic record system.
- Assisted clients in completing intake forms, applications, and require documentation accurately and efficiently.
- Acted as a first point of contact for individuals entering the shelter system, providing guidance and direction.
Bilingual Administrative Assistant
Docgo
New York
11.2022 - 06.2023
- Provided Bilingual administrative and front desk support for immigrant housing program operation.
- Assisted guest with check- in procedures, room assignments and daily facility information.
- translated conversations, documents, and instructions between staff and Spanish-speaking clients to ensure clear communication.
- Supported intake and registration by collecting and verifying client information accurately.
- Responded to resident questions and concerns while maintaining professionalism and cultural sensitivity.
Receptionist/Certified Lifeguard
LIVUNLTD
New York
08.2020 - 03.2023
- Assisted in maintaining cleanliness and organization of the pool deck and surrounding areas.
- Maintained high situational awareness in a fast-paced aquatic environment with constant activity.
- Completed opening and closing safety checks of the pool area, including equipments and facility readiness.
- Greeted guest and provided friendly front desk support in a fast-paced facility environment.
- Resolved guest concerns professionally and escalated issues when necessary.
Education
Associate of Arts - Psychology
Borough of Manhattan Community College
New York, NY01-2023
High School Diploma -
Hudson High School of Learning Technologies
New York06-2017
Skills
- Bilingual (English/ Spanish) communication
- Customer service and client support
- Data entry and record keeping
- Front desk and administrative support
- Problem solving in fast- past environment
Certification
- First Aid/ CPR Certified
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Medical Assistant
Monroe Optimal Health
04.2026 - 06.2026
Boys and Girls Club of Southern Nevada
Administrative Specialist
09.2025 - 04.2026
Senior Recreation Assistant
City of Henderson Parks & Recreation
05.2025 - 08.2025
Loss Prevention Customer Service
Marshalls
08.2024 - 09.2025
Shelter Intake Specialist
Department of Homeland Security
06.2023 - 07.2024
Bilingual Administrative Assistant
Docgo
11.2022 - 06.2023
Receptionist/Certified Lifeguard
LIVUNLTD
08.2020 - 03.2023
Associate of Arts - Psychology
Borough of Manhattan Community College
High School Diploma -
Hudson High School of Learning Technologies