Jasmine Ballard
Augusta,GA
Summary
Professional and dependable customer service specialist with front desk and administrative experience, seeking a front desk position where I can provide excellent guest service, maintain a welcoming environment, and contribute to daily operations with efficiency and professionalism.
Overview
10
10
years of professional experience
Work History
Deputy Clerk of the Court
Richmond County
Augusta, GA
01.2020 - 12.2025
- Processed court documents and maintained accurate records for timely filing.
- Assisted in coordinating court schedules and managing case dockets efficiently.
- Responded to inquiries from the public, ensuring compliance with legal standards.
- Collaborated with legal staff to prepare materials for hearings and trials.
- Trained new staff on court protocols and electronic filing systems.
- Developed training materials to improve team performance and operational consistency.
- Monitored case progress, identifying discrepancies and facilitating resolutions.
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
Front Desk Receptionist
Comfort Inn & Suites
Jacksonville, FL
02.2016 - 01.2020
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new staff on front desk procedures and customer service best practices.
- Oversaw daily cash handling, ensuring accuracy in financial transactions and reporting.
- Implemented process improvements that streamlined operations and reduced wait times for guests.
- Developed strong relationships with guests to foster repeat business and loyalty programs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Glenn Hills High School
Augusta, GA05.2015
Skills
- Case processing
- Filing systems
- Work prioritization
- Document preparation
- Strong organization
- Creative problem solving
- Data entry
- Office management
- Schedule management
- Policy analysis
- Payment collection
- Records management
- Customer Service & Guest Relations
- Front Desk Operations
- Phone Handling & Reservations
- Cash Handling & Payments
- Conflict Resolution
- Multitasking & Time Management
- Microsoft Office (Word, Excel)
- Strong Communication Skills
- Professional Appearance & Attitude
Strengths
- Reliable and punctual with a strong work ethic
- Fast learner with the ability to adapt quickly
- Positive attitude and team-oriented mindset
- Professional, friendly, and approachable demeanor
Timeline
Deputy Clerk of the Court
Richmond County
01.2020 - 12.2025
Front Desk Receptionist
Comfort Inn & Suites
02.2016 - 01.2020
High School Diploma -
Glenn Hills High School