Jasmine Bell
Kyle
Summary
Experienced customer service representative with a proven ability to address customer requests and concerns. Adept at providing relevant information and presenting options to successfully resolve issues. Demonstrates a positive and energetic approach when handling difficult situations, using resourcefulness and adaptability to achieve favorable outcomes.
Overview
9
9
years of professional experience
Work History
Delivery Associate
Amazon
01.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
Customer Service Advisor
Concentrix (Toyota Connected)
08.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Addressed complex issues by scheduling repair appointments.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Detailed payment options and explained price, receipt and billing details to customers.
Front Desk Receptionist
Land O Lakes Dental Care
02.2018 - 07.2018
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Receptionist
Custom Dental Care
04.2016 - 12.2017
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Entered and updated sensitive customer information during check-ins and room changes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL05.2017
Skills
- Computer Proficiency
- Appointment Scheduling
- Customer Relationship Management
- Filing
- Problem-Solving Ability
- Money Handling Abilities
- Refund Processing
- Call Center Operations
- Daily Logs
- Payment Processing
- Typing Proficiency
- Accurate Recordkeeping
- Information Security
- Scheduling
- Deadline Adherence
- Dependable and reliable
Languages
Spanish
Native or Bilingual
Timeline
Delivery Associate
Amazon
01.2024 - Current
Customer Service Advisor
Concentrix (Toyota Connected)
08.2022 - 02.2023
Front Desk Receptionist
Land O Lakes Dental Care
02.2018 - 07.2018
Front Desk Receptionist
Custom Dental Care
04.2016 - 12.2017
High School Diploma -
Thomas Jefferson High School
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