Friendly team player. Detail and goal oriented and passionate about helping others. A multi-tasker with a background in customer service and problem resolution. Known for attention to detail and commitment to support organizational goals in health information management.
I was hired as a temporary hire during the pandemic in 2020 to help test patient's for the COVID-19 virus and administer their COVID-19 vaccinations.
I would screen patients for any symptoms that would affect them from receiving their vaccination that day and then would enter the vaccinations in to the facilities EHR system.
Maintained accuracy of item pricing in store to ensure customer satisfaction and inventory control. Placed updated price tags correctly and removed tags for discontinued items to prevent unnecessary orders. Displayed weekly sale stickers in aisles and on doors or displays each Sunday to promote current promotions. I would also Activate that week’s sales and deactivate the previous week’s sales.
Coordinated scanning operations to ensure accuracy and efficiency in document processing.
Developed training materials for new staff, enhancing onboarding experience and operational knowledge.
Implemented process improvements that increased workflow efficiency in scanning tasks.
In 2017 I was in Summit Academy OIC.S Medical Administrative Program. During my time there I learned a range of knowledge and skills that would help me be successful with the essential duties I would need to know in order to do my job correctly as a MAA. They taught me about Medical office procedures, basic computer skills, how to use Microsoft Word, and Microsoft Excel. The program taught me how Professional communication in the workplace and problem-solving.
I was also introduced to beginner’s level Medical terminology and Medical billing and coding along with an introduction to insurance and HIPPA.
In 2024, I was one of the recipients of the IHS Directors Awards. I received the IHS Directors Award for costumer service. I am very grateful to have been considered let alone, a recipient.