Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Awards
Open To Work
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Hi, I’m

Jasmine Bester

Bessemer,AL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Shift SupervisorDriver License ExaminerKey Holder/Manager in TrainingCashierServer

Work Type

Full Time

Location Preference

On-Site
Location: Bessemer, ALHoover, ALNashville, TNWoodland Hills, CADouglasville, GA
Open to relocation: Yes

Important To Me

Work-life balance401k matchPaid sick leave4-day work weekTeam Building / Company RetreatsCareer advancementFlexible work hoursPaid time offStock Options / Equity / Profit SharingHealthcare benefits

Summary

Results-driven and customer-focused professional with experience in leadership, customer service, cash management, and operations. Proven ability to supervise teams, improve performance, and deliver high-quality service in fast paced environments. Strong administrative and technical skills with a background in government services, hospitality, and healthcare support.

Overview

1
Certification
16
years of professional experience

Work History

Uber Eats/DoorDash
Bessemer, AL

Delivery Driver
05.2024 - Current

Job overview

  • Navigated optimal delivery routes to enhance efficiency and reduce wait times.
  • Managed order accuracy through careful verification before delivery dispatch.
  • Communicated with customers to ensure satisfaction and resolve issues promptly.
  • Maintained vehicle cleanliness and functionality, ensuring compliance with safety standards.

K1 Speed
Bessemer, AL

Shift Supervisor
06.2024 - 05.2026

Job overview

  • Supervised daily operations, ensuring compliance with safety protocols and operational standards.
  • Trained and mentored staff on efficient service delivery and customer engagement techniques.
  • Implemented workflow improvements, enhancing team performance and reducing service wait times.
  • Monitored inventory levels, coordinating timely restocking to maintain optimal supplies for operations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

ALEA
Bessemer, AL

Driver License Examiner
04.2023 - 05.2024

Job overview

  • Evaluated applicants' driving skills through comprehensive road tests to ensure safety and compliance with regulations.
  • Administered written knowledge exams, verifying understanding of traffic laws and safe driving practices.
  • Provided clear, constructive feedback to applicants regarding performance during evaluations, enhancing their driving proficiency.
  • Maintained accurate records of test results and applicant information in database systems for regulatory compliance.
  • Provided exceptional customer service by maintaining a professional demeanor even when dealing with difficult applicants or situations.

Dave and Buster's
Birmingham, AL

Key Holder/Manager in Training
10.2018 - 05.2023

Job overview

  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service excellence and operational standards.
  • Implemented inventory management processes to optimize stock levels and reduce waste.
  • Monitored cash handling procedures to ensure accuracy and prevent discrepancies.
  • Collaborated with management on strategic initiatives to improve sales performance and service delivery.
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated reservations using property management system to optimize room availability.
  • Trained new staff on front desk procedures and company policies to maintain service standards.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Collected room deposits, fees, and payments.

2 the Rest-Q Cleaning Service
Hoover, AL

Director’s Assistant/Housekeeper
05.2013 - 10.2018

Job overview

  • Directed operations to enhance service delivery and optimize client satisfaction.
  • Developed strategic initiatives that improved operational efficiency and reduced costs.
  • Oversaw recruitment and training programs to build a skilled workforce committed to quality standards.
  • Implemented quality control measures ensuring compliance with industry regulations and safety standards.

Princeton Baptist Medical Center
Birmingham, AL

Phlebotomy Technician (Internship)
01.2012 - 05.2013

Job overview

  • Collected blood samples utilizing various collection techniques and equipment.
  • Ensured accurate labeling and documentation of specimens for laboratory analysis.
  • Maintained cleanliness and organization of workstations to comply with safety standards.
  • Educated patients on procedures to alleviate anxiety and ensure comfort during sample collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.

Any Lab Test Now
Austell, GA

Patient Services/Phlebotomist
03.2010 - 01.2012

Job overview

  • Collected blood samples using venipuncture and capillary techniques while adhering to safety protocols.
  • Maintained accurate patient records and ensured compliance with HIPAA regulations during sample processing.
  • Assisted in training new staff on phlebotomy procedures and best practices for patient care.
  • Implemented process improvements that enhanced sample handling efficiency and reduced turnaround times.
  • Coordinated with laboratory teams to ensure timely delivery of specimens for testing and analysis.
  • Monitored inventory levels of supplies and ordered materials to maintain operational readiness in the lab.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Education

Virginia College
Birmingham, AL

Associate of Applied Science from Therapeutic Massage
03.2012

University Overview

  • Honor Roll [Winter 2010]

IPEC
Bessemer

Phlebotomy from Phlebotomy
06.2010

University Overview

  • Honor Roll [Summer 2010]

Bessemer Academy
Bessemer

High School Diploma
2008

University Overview

  • Honoree of [Advanced Honor's Diploma]

Skills

  • Team Leadership & Supervision
  • Customer Service
  • Cash Handling & Reconciliation
  • Inventory Management
  • Punctual and reliable
  • POS Systems & Transactions
  • Time Management & Multitasking
  • Administrative Support & Data Entry
  • Microsoft Office Suite
  • Conflict Resolution
  • Teamwork and collaboration
  • Customer service

Certification

  • Valid Driver's License
  • Phlebotomy Ccertificate
Availability
See my work availability
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Available
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thursday
friday
saturday
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morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Shift Supervisor
K1 Speed
06.2024 - 05.2026
Delivery Driver
Uber Eats/DoorDash
05.2024 - Current
Driver License Examiner
ALEA
04.2023 - 05.2024
Key Holder/Manager in Training
Dave and Buster's
10.2018 - 05.2023
Director’s Assistant/Housekeeper
2 the Rest-Q Cleaning Service
05.2013 - 10.2018
Phlebotomy Technician (Internship)
Princeton Baptist Medical Center
01.2012 - 05.2013
Patient Services/Phlebotomist
Any Lab Test Now
03.2010 - 01.2012
Virginia College
Associate of Applied Science from Therapeutic Massage
IPEC
Phlebotomy from Phlebotomy
Bessemer Academy
High School Diploma

Awards

Awards
  • Employee of the Month-Dave & Busters June 2020
  • Fun To The Core Recognition-July 2020

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