Jasmine Bienaime
Deerfield Beach
Summary
Experienced and compassionate customer service professional with a strong desire to make a positive impact on others. American with Haitian heritage, 24 years old, dedicated to helping people and performing acts of kindness from the heart. Nearly 9 years of customer service experience, encountering diverse challenges that have shaped me into who I am today. These experiences have taught the value of patience and the importance of maintaining a positive mindset. Alongside my passion for assisting others, I find solace in activities like swimming and painting.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Nyu Langone
06.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Medical Receptionist
MD Now Urgent Care
11.2022 - Current
- As a Medical Receptionist, i am the first point of contact for all patients
- My duty is to check in the patients, verify their insurance, and collect copay, IF ANY
- Also, 3 times a day i have to make sure money balances.
Customer Care Representative
Continuum Global Solutions
05.2022 - 10.2022
- Verizon Rep
- We check cx bills , handle all cx inquiries, we walk our customers through setting up apps with us & we also add lines and devices.
Customer Service Representative
Global Response LLC
03.2022 - 06.2022
- I worked for an account called COLD WATER CREEK, i placed orders as well as helped customers with transactions or any usual charges from the company.
Phone Agent
Ocean Power Media
02.2021 - 02.2022
- Healthcare Sales
- I called customers to let them know about their benefits that are available to them through Medicare & if they qualify with needed symptoms we send out a in home saliva kit which they send back
- The saliva kit tested for any cardiovascular diseases.
Customer Service Representative
Teleperformance
10.2019 - 08.2020
- I worked to help customers find which app helped them better with X-FINITY
- Bill payments
- Updated Payment Methods
Cashier
Speedway LLC
06.2018 - 05.2019
- Working at speedway my responsibilities were to cook when there was no food, take customers, sell as much food as possible & keep the store clean.
Panera Bread Associate
Panera bread
11.2017 - 01.2018
- As a Panera Bread Associated I did many things
- The most important task I had was making sure the customers were taken care of as well as making sure the bakery looked presentable
Cashier
Publix
03.2016 - 10.2016
- My duty working at Publix was to ring up customers, bag their items if needed, help them bring groceries to their car if need be, and keep our register clean.
Education
Associates - Dental Hygiene
Broward College
Fort Lauderdale, FLHigh school diploma -
Deerfield Beach High School
06.2018
Skills
- Customer Service ( 9 years)
- Fast Typer (Over 1 year)
- Fast Food
- Team Member
- Food Service
- Food Prep
- Kitchen Experience
- Cashiering
- Food Safety
- POS
- Analysis skills (1 year)
- Hospitality (4 years)
- Medical Receptionist
- Medical Billing
- Insurance Verification
- Medical Scheduling
- Medical Office Experience
Additional Information
I would like to tell any employer who is looking at my resume a little about my self. First and foremost my name is jasmine, and I am 23 years of age. I am very outgoing. I can be a little shy when I first meet someone or when I'm not used to the area, but if I'm made comfortable I will adjust with no problem! I love to make customers happy as I would want the same from an employee. I love to help people & I love to work! Last but not least, I am a very fast learner.
Timeline
Patient Access Representative
Nyu Langone
06.2024 - Current
Medical Receptionist
MD Now Urgent Care
11.2022 - Current
Customer Care Representative
Continuum Global Solutions
05.2022 - 10.2022
Customer Service Representative
Global Response LLC
03.2022 - 06.2022
Phone Agent
Ocean Power Media
02.2021 - 02.2022
Customer Service Representative
Teleperformance
10.2019 - 08.2020
Cashier
Speedway LLC
06.2018 - 05.2019
Panera Bread Associate
Panera bread
11.2017 - 01.2018
Cashier
Publix
03.2016 - 10.2016
Associates - Dental Hygiene
Broward College
High school diploma -
Deerfield Beach High School