Jasmine Bolden
Sumter,SC
Summary
Dedicated Customer Service Representative with a strong focus on customer satisfaction and efficient problem resolution. Proven ability to foster relationships and adapt to dynamic environments. And also, a Dynamic customer service representative known for exceptional communication and attention to detail. Committed to enhancing customer experiences through effective problem-solving and relationship-building strategies. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Foundever
Sumter, South Carolina
03.2011 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Lakewood High School
Sumter, SC06-2009
Skills
- Customer relationship management
- Customer feedback analysis
- Problem solving
- Active listening
- Team collaboration
- Decision-making
- Organizational skills
- Computer skills
- Verbal communication
- Teamwork and collaboration
- Google drive
- Customer service
- Attention to detail
- Analytical thinking
Languages
English
Professional
Timeline
Customer Service Representative
Foundever
03.2011 - Current
High School Diploma -
Lakewood High School