JASMINE BROOKS
LANETT,AL
Summary
Customer service specialist with 9+ years of experience in payment processing, delivery verification, and order fulfillment. Demonstrates strong organizational skills and a commitment to safety compliance, contributing to high customer satisfaction rates. Proven track record in enhancing operational efficiency and mentoring team members.
Overview
9
9
years of professional experience
Work History
Supervisor
Usps
Phenix City
02.2023 - Current
- Oversee daily operations, ensuring timely mail delivery and efficient workflow
- Implement process improvements that enhance team productivity and reduce delivery errors
- Mentor and train new employees, fostering a collaborative and supportive work environment
- Resolve operational issues promptly, maintaining high customer satisfaction levels
Parcel Delivery Driver
FedEx
Lagrange, GA
01.2019 - 02.2023
- Optimize delivery routes using GPS, consistently meeting estimated times and enhancing efficiency
- Ensure secure transport and delivery of items, preventing damage or loss and maintaining customer trust
- Maintain accurate delivery logs and obtain necessary signatures, ensuring smooth order closure
- Inspect vehicles daily, reporting issues promptly to ensure safety and reliability
- Provide exceptional customer service by coordinating delivery times and resolving issues effectively
- Maintained impeccable delivery records, consistently meeting estimated delivery times and contributing to high customer satisfaction rates
Distribution Associate
Walmart Distribution Center
West Point, GA
04.2016 - 12.2018
- Tracked merchandise using RF scanners, ensuring accurate inventory management and timely updates
- Assessed stock quality against paperwork, maintaining compliance with federal regulations and company policies
- Prepared secure shipping boxes, pallets, and crates, enhancing operational efficiency
- Identified and resolved inventory issues independently, improving workflow and reducing errors
Education
HIGH SCHOOL DIPLOMA -
Beulah High School
Beulah, ALSkills
- Payment Processing
- Delivery Verification
- Order Fulfillment
- Loading/Unloading
- Safety Compliance
- Promotions
- Assembly Procedures
- Line Work
- Machine Operation
- Materials Requisition
- Shipment Inspection
- Organization
Phone - Number
706-588-2635
Timeline
Supervisor
Usps
02.2023 - Current
Parcel Delivery Driver
FedEx
01.2019 - 02.2023
Distribution Associate
Walmart Distribution Center
04.2016 - 12.2018
HIGH SCHOOL DIPLOMA -
Beulah High School