Jasmine Brown
Killeen
Summary
Detail-oriented Disaster Assistance Representative with a strong focus on customer service and effective communication. Expertise in telephone reception and data entry proficiency, driving positive customer experiences and efficient issue resolution.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Disaster Assistance Representative
Exceed Corporation
2024 - 11.2025
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Conflict Management
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Unarmed Security Officer
Titan Security
09.2023 - 07.2024
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Patrolled commercial property and associated parking garage.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
BDC Service Representative
Toyota Of Lincoln Park
10.2022 - 09.2023
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Achieved high level of customer service by assisting customers and assessing needs.
Front Desk Agent/Night Auditor
Sonesta ES Suites
02.2020 - 08.2022
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
Freestate Challenge Academy
Aberdeen, MD06-2017
Skills
- Telephone reception
- Needs analysis
- Account development
- Data entry proficiency
Certification
CPR license
Guard License
Timeline
Unarmed Security Officer
Titan Security
09.2023 - 07.2024
BDC Service Representative
Toyota Of Lincoln Park
10.2022 - 09.2023
Front Desk Agent/Night Auditor
Sonesta ES Suites
02.2020 - 08.2022
Disaster Assistance Representative
Exceed Corporation
2024 - 11.2025
High School Diploma -
Freestate Challenge Academy