Jasmine Browne
Asheville,NC
Summary
Results-oriented Operations Leader and Project Manager with 11 years in financial services, focusing on process improvement and system enhancements. Delivered impactful projects on time and within budget while cultivating relationships across all organizational levels to drive change. Recently transitioned back to the workforce, leveraging experience from leading community initiatives and enhancing management and organizational skills.
Overview
14
14
years of professional experience
Work History
Project Manager
FRANKLIN TEMPLETON INVESTMENTS
St. Petersburg, FL
10.2012 - 07.2015
- Delivered medium complexity, high impact projects for operations, enhancing functionality and ensuring cost efficiency.
- Migrated Money Funds with check writing to a new banking partner, coordinated 12 applications and 26,000+ accounts, while ensuring zero disruption to client services and enhanced fraud controls.
- Captured business requirements for U.S. and Canada, supporting a multi-million dollar replacement of document imaging and workflow system, standardizing business processes enterprise-wide and ensuring long-term scalability.
Assistant Vice President, Strategic Change Group
CREDIT SUISSE
Raleigh, NC
09.2010 - 07.2012
- Delivered strategic initiatives from conception to completion, overseeing risk/issue management, stakeholder communications, user acceptance testing, and securing executive sign-off for Loans Operations.
- Managed $500K annual portfolio for process improvement projects, strengthening controls and operational efficiency for syndicated loan operations, delivering 50+ tactical projects annually.
- Collaborated with cross-functional teams to align solutions with business needs and ensure adherence to operational best practices.
- Developed standardized process and platform for managing $11M Book of Work for operations globally, enhancing operational consistency.
Senior Business Analyst, Asset Servicing Operations
CREDIT SUISSE
Raleigh, NC
10.2007 - 09.2010
- Delivered business expertise and testing support across 10 systems, ensuring successful project implementations.
- Collaborated with IT to resolve production issues in corporate actions communications for hedge fund clients, minimizing service disruptions.
- Developed and delivered training programs for new and existing workflows, enhancing processing quality and compliance.
Compliance Analyst, US Transfer Agent AML Department
FRANKLIN TEMPLETON INVESTMENTS
St. Petersburg, FL
02.2004 - 07.2007
- Implemented and enforced policies and procedures ensuring corporate compliance with Anti-Money Laundering (AML) and OFAC regulations.
- Streamlined customer identification workflow, reducing processing time by 40%, and enhancing compliance with AML regulations.
- Led training for customer service operations to promote adherence to internal AML policies and procedures.
- Delivered system enhancements for case management database, aligning with confidentiality requirements.
Department Coordinator
MASON LAW PA
Clearwater, FL
06.2001 - 10.2003
- Managed team of 6 to resell foreclosed properties across Florida, enhancing client service for lending clients.
- Prepared closing documents for lender and cash sales, ensuring all documents were signed by all parties and recorded by the county.
- Developed data entry process that automated communications with real estate broker upon receipt of executed contracts.
Education
Bachelor of Arts - Political Science and Business Administration
UNIVERSITY OF FLORIDA
Gainesville, FLSkills
- Project Management
- Stakeholder Management
- Business Requirements
- Cost Management
- Compliance
- Quality and Controls
- Process Analysis
- Excel
- Word
- PowerPoint
- Access
- JIRA
- SharePoint
- Problem Solving
- Organizational Skills
- Communication
Community Involvement
- Volunteer at Glenn Marlow Elementary School (2020-Present)
- Social Committee member for Homeowner's Association (2020-Present)
- Cookie Manager for Girl Scouts Troop (2021-2023)
Timeline
Project Manager
FRANKLIN TEMPLETON INVESTMENTS
10.2012 - 07.2015
Assistant Vice President, Strategic Change Group
CREDIT SUISSE
09.2010 - 07.2012
Senior Business Analyst, Asset Servicing Operations
CREDIT SUISSE
10.2007 - 09.2010
Compliance Analyst, US Transfer Agent AML Department
FRANKLIN TEMPLETON INVESTMENTS
02.2004 - 07.2007
Department Coordinator
MASON LAW PA
06.2001 - 10.2003
Bachelor of Arts - Political Science and Business Administration
UNIVERSITY OF FLORIDA