Jasmine Bryant
Newark
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 5 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
8
8
years of professional experience
Work History
Office Coordinator
Memorial Sloan-Kettering Cancer Center - Urology
02.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Update and maintain the electronic medical records (EMR), coordinate with clinical staff, and submit information to payers for pre-certification approvals.
Interdepartmental Liaison
RMA Of NY
11.2020 - 02.2022
- Train new PSC staff on daily assignments i.e. Chart preparation, Andrology, ACD Messages, Faxes, Stims and Labs.
- Hold monthly Patient Services Training Meetings where appointed Patient Services Coordinators can bring issues and suggestions regarding training.
- Provide daily front desk coverage on days that NBC is in office: Tuesdays and Thursdays.
- Handled 50 calls per 30 minutes to address customer inquiries and concerns
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Patient Service Team Lead
RMA Of New York LLP
07.2019 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients
- Investigated and resolved patient issues to encourage positive experience during patient visit
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Respected patients by recognizing rights and maintaining confidentiality
- Addressed over 100 clients complaints through timely corrective actions and appropriate referrals.
Administrative Assistant
Core Health Medical
05.2017 - 01.2018
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Oriented and trained new staff on proper procedures and policies
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Called and faxed pharmacies to submit prescriptions and refills
- Planned and executed corporate meetings, lunches and special events for groups of 10 + employees
Youth Mentor
Technical Career Institute
09.2015 - 06.2016
- Shared valuable life experiences with youths aged 13 to 18 to promote positive self-esteem and improve social skills.
- Assisted youth with daily activities, including homework assignments, sports and fitness, art and literacy.
- Created workshops for youth to improve communication skills, teamwork and cooperation
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Planned and executed productive self-esteem building activities to promote personal growth and daily living skills
Education
BBA - Health Services Administration
Monroe College
Bronx, NY2018
Associate of Applied Science - Health Information Technology
Technical Career Institute
New York, NY2016
High School Diploma -
Bronx Regional High School
Bronx, NY12.2009
Skills
- Written and verbal communication
- Good telephone etiquette
- Scheduling
- Data entry
- Assisted Urology
- Medical office administration
Timeline
Office Coordinator
Memorial Sloan-Kettering Cancer Center - Urology
02.2022 - Current
Interdepartmental Liaison
RMA Of NY
11.2020 - 02.2022
Patient Service Team Lead
RMA Of New York LLP
07.2019 - Current
Administrative Assistant
Core Health Medical
05.2017 - 01.2018
Youth Mentor
Technical Career Institute
09.2015 - 06.2016
BBA - Health Services Administration
Monroe College
Associate of Applied Science - Health Information Technology
Technical Career Institute
High School Diploma -
Bronx Regional High School
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