Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
AdministrativeAssistant
Jasmine Bryant

Jasmine Bryant

Northport,AL

Summary

Very dedicated worker. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Knowledgeable and dedicated customer service professional with extensive experience in the work from home industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Nursing Assistant

Aspire Cahaba River
07.2023 - Current

Call Center Customer Service Representative

Teleperformance
01.2021 - Current
  • My job description includes taking inbound calls from customers regarding insurance and billing, and providing great customer service
  • I update demographics and take payments over the phone
  • Also, process claims for customers who have problems with prescriptions or insurance payments.

Phlebotomist

Grifols
04.2022 - 01.2023
  • My daily duties include making sure all of the donors charts are correct
  • Then I proceed to set up donors machine, being sure not to make any mistakes that could cause the donation process to fail
  • Afterwards, I then locate the proper vein to stick and begin the process
  • I closely monitor the donor to make sure the process goes well.

ASR

Maude Whatley Health Services
12.2021 - 11.2022
  • I am currently working as an ASR
  • My position includes checking in patients in a timely manner, verifying insurance eligibility, and collecting co-payments.

Mental Health Worker

Indian Rivers Mental Health Center
09.2018 - 08.2020
  • As a mental health worker, your duties are to make sure all patients are accounted for, assist patients with daily activities, clean and cook for patients if necessary, make sure all documentation on patients' behavior is put into the system
  • Also, I became MAC certified through the company.

Patient Registrar

DCH HEALTH SYSTEM
09.2016 - 07.2018
  • My duties here included checking patients' demographics and making sure all papers were signed and scanned into the computer system.

Pharmacy Tech

Walmart
03.2014 - 08.2016
  • My job requirements were to process patient information and scan all medicine being used or picked up
  • Also, they were to check patients out in a timely matter.

Education

High school diploma -

Sumter Central High School
York, AL
05.2012

Skills

  • Clerical experience
  • Insurance verification
  • Medical billing
  • Medical office experience
  • Medical terminology
  • Pharmacy technician experience
  • Medical scheduling
  • Word processing
  • Data entry
  • Administrative experience
  • Medical records
  • EMR Systems
  • Medical Receptionist
  • Phlebotomy
  • Meditech
  • HIPAA
  • CRM Knowledge
  • Typing Speed
  • De-Escalation Techniques
  • Call Documentation
  • LiveChat Messaging
  • Sales Transactions
  • Account Management
  • Microsoft Office Suite

Assessments

  • Protecting patient privacy, Proficient, 02/01/22, Understanding privacy rules and regulations associated with patient records
  • Sales skills, Proficient, 03/01/22, Influencing and negotiating with customers
  • Customer focus & orientation, Proficient, 02/01/22, Responding to customer situations with sensitivity
  • Work style: Reliability, Proficient, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Nursing Assistant

Aspire Cahaba River
07.2023 - Current

Phlebotomist

Grifols
04.2022 - 01.2023

ASR

Maude Whatley Health Services
12.2021 - 11.2022

Call Center Customer Service Representative

Teleperformance
01.2021 - Current

Mental Health Worker

Indian Rivers Mental Health Center
09.2018 - 08.2020

Patient Registrar

DCH HEALTH SYSTEM
09.2016 - 07.2018

Pharmacy Tech

Walmart
03.2014 - 08.2016

High school diploma -

Sumter Central High School
Jasmine Bryant