Jasmine Caglione
New Port Richey ,FL
Summary
With 16 years of phlebotomy experience, I possess skills in patient advocacy, education, and efficiency. I have effectively coordinated busy offices and maintained professionalism in high-pressure situations. My commitment to delivering excellent care ensures positive patient experiences. Additionally, I have 5 years of retail management experience, demonstrating my ability to quickly learn new systems and routines. Known for loyalty, punctuality, perseverance, dedication, and adaptability, I thrive in collaborative work environments.
Overview
21
21
years of professional experience
Work History
Site Coordinator
LabCorp
Port Richey, FL
07.2022 - 03.2025
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
Patient Service Representative 2
Quest Diagnostics, Patient Services
New Port Richey, FL
08.2016 - 01.2022
- Drawing blood skillfully from pediatric through geriatric patients.
- Maintained order of draw, and processing of specimens through standard operating procedure protocol.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in tablet.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and reviewed medical charts.
- Handled ordering for office and medical supplies.
Customer Service Manager
Walmart
Spring Hill, FL
10.2011 - 05.2016
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Patient Service Technician
LabCorp
Tampa, FL
10.2006 - 02.2011
- Drawing blood from pediatric through geriatric patients.
- Maintained order of draw and processed samples according to the standard operating procedures.
- Collected forms, insurance card and co-pay to facilitate registration process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Laboratory Service Representative
Bayonet Point Hospital
Hudson, FL
05.2004 - 12.2007
- Tracked collected specimens by initialing, dating and noting times of collection.
- Skillfully collected blood samples from patients by venipuncture.
- Assisted with safe transfusions by conducting tests and completing blood counts.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Calibrated and maintained instruments to keep equipment fully operational.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Trained and mentored students and new hires.
Education
Certification - Phlebotomy/medical Assistant
Pasco-Hernando State College
New Port Richey, FL05.2004
HS Diploma -
River Ridge High School
New Port Richey, FL05.2003
Skills
- Database Search and Data Entry Skills
- Quality Standards and Protocols
- Microsoft Office
- Organized and Efficient
- Quick learner
Timeline
Site Coordinator
LabCorp
07.2022 - 03.2025
Patient Service Representative 2
Quest Diagnostics, Patient Services
08.2016 - 01.2022
Customer Service Manager
Walmart
10.2011 - 05.2016
Patient Service Technician
LabCorp
10.2006 - 02.2011
Laboratory Service Representative
Bayonet Point Hospital
05.2004 - 12.2007
Certification - Phlebotomy/medical Assistant
Pasco-Hernando State College
HS Diploma -
River Ridge High School