LATOYA DAVIS
Las Vegas
Summary
Organized and reliable professional adept at managing multiple priorities while maintaining a positive demeanor. Demonstrated ability to take on additional responsibilities to achieve team objectives. Proven track record as a Medical Customer Service Representative with high productivity and efficient task execution. Specialized in patient communication, data entry accuracy, and healthcare policy, enhancing patient satisfaction through empathy and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Site Coordinator
Communities In Schools, Cis
Las Vegas
09.2024 - Current
- Compiled reports detailing event outcomes and successes.
- Maintained accurate records of event activities and expenses.
- Collected data on student progress regarding behavior and attendance.
- Developed support plans aligned with school-wide objectives.
Career Service Coordinator
Las Vegas College
08.2022 - Current
- Developed and implemented individualized academic plans for students.
- Oversaw career and job fairs to connect students with area schools and employers.
- Led workshops for job seekers to provide information on job searching, application completion, and resume building.
- Equipped students with job search skills to increase success chances.
ROI Specialist
Vital Records Control
04.2022 - 08.2022
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained accuracy, completeness, and security for medical records and health information.
Patient Screener
Onsight Healthcare
12.2020 - 07.2021
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Skilled at working independently and collaboratively in a team environment.
Front Desk Concierge
Black Gold Suites
01.2018 - 02.2020
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Collected room deposits, fees, and payments.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
Front End Concierge
Roosevelt Hotel Inn and Suites
01.2018 - 08.2018
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
Nurse Aide
McKenzie County Healthcare Systems
01.2017 - 10.2017
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Reduced hospital readmissions through effective education on home care techniques for patients and families.
Education
Technical Nurse Assistant Diploma -
Mission Career College
Riverside, CA01.2011
Skills
- Medical terminology and records management
- Patient care and registration
- Complaint resolution strategies
- Data entry
- Progress reporting and recordkeeping
- HIPAA compliance and EMR systems
- Department database maintenance
- Student support plans
- Data analysis
- Compliance management
- Conflict resolution
- Attention to detail
- Remote team training
- Mentorship and training
Timeline
Site Coordinator
Communities In Schools, Cis
09.2024 - Current
Career Service Coordinator
Las Vegas College
08.2022 - Current
ROI Specialist
Vital Records Control
04.2022 - 08.2022
Patient Screener
Onsight Healthcare
12.2020 - 07.2021
Front Desk Concierge
Black Gold Suites
01.2018 - 02.2020
Front End Concierge
Roosevelt Hotel Inn and Suites
01.2018 - 08.2018
Nurse Aide
McKenzie County Healthcare Systems
01.2017 - 10.2017
Technical Nurse Assistant Diploma -
Mission Career College
Similar Profiles
Faith CuellarFaith Cuellar
Communities In Schools Intern at Communities In Schools, CisCommunities In Schools Intern at Communities In Schools, Cis
Carmen VillanuevaCarmen Villanueva
M.S.W Intern at Communities In Schools, CisM.S.W Intern at Communities In Schools, Cis
Almaryee JonesAlmaryee Jones
Summer Camp Counselor at Communities In Schools, CisSummer Camp Counselor at Communities In Schools, Cis
RYAN REIDELBACHRYAN REIDELBACH
Operations Manager at W.H. SmithOperations Manager at W.H. Smith