Jasmine Caldwell
Memphis,TN
Summary
Proven Pharmacy Technician with a track record of enhancing workflow and patient safety. Leveraged pharmacology knowledge and problem-solving skills to streamline operations and maintain meticulous drug inventory control. Excelled in team collaboration and confidentiality, significantly improving service quality and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician (Narcotics)
Guardian Pharmacy LLC
Bartlett, TN
12.2023 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Developed and implemented improvements to pharmacy organization system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Utilized pharmacy management software to process prescriptions efficiently.
- Assisted in management of prescription deliveries, improving patient convenience.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Maintained clean and organized work environment, adhering to health and safety standards.
Pharmacy Technician
Walgreens
Memphis, TN
03.2023 - 11.2023
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Lab Technician
Ael Lab
Bartlett, TN
10.2022 - 03.2023
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Phlebotomist Technician
Methodist Healthcare
Memphis, TN
10.2020 - 10.2022
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Provided excellent customer service while verifying patient information and insurance at registration.
Medical Assistant (Floater)
Lifeline Screening
Memphis, TN
04.2017 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant (Lead)
Nova Medical Centers
Memphis, TN
06.2015 - 06.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant -
Remington College
Memphis, TN09.2013
High School -
Wooddale High School
Memphis, TN05.2012
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- Pharmacology knowledge
- HIPAA
- Pharmacy and customer records management
- Drug Classification Knowledge
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Pharmaceutical Calculations
- Stocking shelves
- Processing payments
- Pharmacy Software Proficiency
- Interpreting and Processing Medication Orders
- Pharmacy Law Compliance
- Healthcare regulations
- Medication labels
- Medicare and Medicaid process
- Prescription Interpretation
- Verifying orders
- Advanced math skills
Certification
IV Certified
Medical Assistant
Phlebotomist
Drug Collector
Timeline
Pharmacy Technician (Narcotics)
Guardian Pharmacy LLC
12.2023 - Current
Pharmacy Technician
Walgreens
03.2023 - 11.2023
Lab Technician
Ael Lab
10.2022 - 03.2023
Phlebotomist Technician
Methodist Healthcare
10.2020 - 10.2022
Medical Assistant (Floater)
Lifeline Screening
04.2017 - 10.2021
Medical Assistant (Lead)
Nova Medical Centers
06.2015 - 06.2016
Medical Assistant -
Remington College
High School -
Wooddale High School