Jasmine Carter
Omaha,NE
Summary
Versatile and results-driven professional with extensive experience at CHI Health Clinic, excelling in office administration and customer service. Demonstrated ability to enhance procedural efficiencies and lead team initiatives, significantly improving workflow. Skilled in Microsoft Excel and adept at fostering positive client relations. Proven track record in employee records management and delivering insightful presentations to executive leadership.
Overview
12
12
years of professional experience
Work History
Project Administration Coordinator
CHI Health Bergan Mercy
08.2021 - Current
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
- Optimized office workflow by maintaining up-to-date procedural documentation for reference by all staff members.
- Managed confidential employee records, ensuring privacy and compliance with company policies and legal regulations.
- Design and present dashboards, recommendations, insights to executive leadership.
- Strong written communication, presentation, and problem solving skills.
- Self driven, adaptable, and ability to work independently and/or with a team.
Medical Scheduler
CHI Health Clinic
11.2016 - 08.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
Front Desk Medical Receptionist
CHI Health Clinic
07.2012 - 11.2016
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Education
High School Diploma -
Vision Into Action Academy
Columbus, OHNo Degree - General Studies
Metropolitan Community College
Omaha, NE01-2027
Skills
- Report generation
- Meeting facilitation
- Office administration
- Document control
- Employee records management
- Customer database systems
- Data entry
- Presentation preparation
- File organization
- Expense tracking
- Microsoft Excel
- Meeting planning
- Verbal and written communication
- Calendars management
- Multitasking and organization
- Customer service
- Team leadership
- Payroll administration
- Attention to detail
Events Chair Member of our BENAI Employee Group at CHI Health
I am a board member and event chair leader of our Black Employee Network Advancement and Inclusion Group with CHI Health. I assist with coordinating events within and outside our organization and community.
Timeline
Project Administration Coordinator
CHI Health Bergan Mercy
08.2021 - Current
Medical Scheduler
CHI Health Clinic
11.2016 - 08.2021
Front Desk Medical Receptionist
CHI Health Clinic
07.2012 - 11.2016
High School Diploma -
Vision Into Action Academy
No Degree - General Studies
Metropolitan Community College
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