Jasmine Carter
Greenwood,SC
Summary
Dedicated and knowledgeable customer service professional with over 10 years of experience in customer support, technical assistance, and sales. Proven ability to resolve technical issues, manage customer inquiries, and provide exceptional service in fast-paced environments. Skilled in utilizing CRM software, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction. Committed to continuous learning and adapting to new technologies.
Overview
13
13
years of professional experience
Work History
Customer Experience Professional
Lowe's Home Improvement
12.2020 - 10.2024
- Provided inbound customer support using structured call flow guides.
- Resolved technical issues related to products and services, ensuring customer satisfaction.
- Utilized CRM systems to document customer interactions and track resolutions.
- Offered additional products and services to customers, enhancing their experience.
- Maintained up-to-date knowledge of company offerings to provide accurate information.
Cashier
Walmart Supercenter
11.2016 - 09.2020
- Handled customer transactions efficiently, including cash, check, and credit card payments.
- Assisted customers with inquiries and resolved issues promptly.
- Monitored self-checkout systems and provided necessary support.
- Promoted store promotions and encouraged additional purchases.
- Welcomed customers and helped determine their needs.
Customer Services Representative
Sykes Enterprises, Incorporated
01.2012 - 08.2016
- Assisted customers via phone, email, and live chat, providing technical support and resolving issues.
- Documented customer interactions in CRM systems for accurate record-keeping.
- Educated customers on product features and benefits, enhancing their understanding.
- Guided customers through troubleshooting processes and navigation of company platforms.
Education
High School Diploma -
Greenwood High School
Greenwood06-2013
Skills
- Technical Support & Troubleshooting
- Customer Relationship Management (CRM)
- Salesforce & Microsoft Office Suite
- Live Chat & Email Support
- Order Processing & Billing
- Data Entry & Documentation
- Problem-Solving & Conflict Resolution
- Multitasking in High-Volume Environments
Timeline
Customer Experience Professional
Lowe's Home Improvement
12.2020 - 10.2024
Cashier
Walmart Supercenter
11.2016 - 09.2020
Customer Services Representative
Sykes Enterprises, Incorporated
01.2012 - 08.2016
High School Diploma -
Greenwood High School
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