Jasmine Carter
Greenwood,SC
Summary
Knowledgeable and dedicated profession with extensive experience in the customer service, tech support, sales support and also plant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Willingness to take on added responsibilities to meet goals in whichever role and/or department assigned.
Overview
12
12
years of professional experience
Work History
Customer Experience Professional
Lowe's Home Improvement
12.2020 - 09.2023
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained a high level of professionalism when dealing with difficult customers
- Provided exceptional customer service to ensure customer satisfaction
- Resolved customer complaints promptly and efficiently
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with the customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Adhered to company policies and procedures while providing superior service
- Met daily customer service quotas with a focus on quality.
Cashier
Walmart Supercenter
11.2016 - 09.2019
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Monitored self-checkout systems and provided assistance or intervention where required
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Checked identification for proof-of-age for alcohol and tobacco sales
- Encouraged customers to make additional purchases and highlighted sales to customers
- Worked flexible schedules and extra shifts to maintain business needs
- Maintained current knowledge of store promotions and enlightened customers on them.
Customer Services Representative
Sykes Enterprises, Incorporated
01.2012 - 08.2016
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information.
Education
High School Diploma -
Greenwood High School
Skills
- Ecient and Detail-Oriented
- Technical Support
- Sales
- Email Support
- Salesforce
- Understanding Customer Needs
- Customer Support
- Operating Systems
- Typing
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Oce
- Microsoft Word
- Billing
- Cashier
- Stock
Timeline
Customer Experience Professional
Lowe's Home Improvement
12.2020 - 09.2023
Cashier
Walmart Supercenter
11.2016 - 09.2019
Customer Services Representative
Sykes Enterprises, Incorporated
01.2012 - 08.2016
High School Diploma -
Greenwood High School