Jasmine Carwell

While in this role I receive inbound calls. I am the first point of contact for patients. I triage patients for a nurse callback who are experiencing symptoms. Depending on severity, i am able to get patient to the nurse at that time. I am able to page providers after hours if need be. Send requests for referrals. View referral status. Send Prescriptions request to clinic. Send messages to clinic staff for callback. I also facilitated patient scheduling and appointment management using electronic health record systems. Addressed patient inquiries, resolving issues with empathy and efficiency.

• In this role i coordinate communication between patients and healthcare providers to enhance service delivery.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• I handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• I facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• I also entered patient demographic and insurance data into electronic medical record system.
• In addition to actively participated in team meetings focused on improving workflows and enhancing overall practice performance.

In this role I handled incoming calls, addressing customer concerns while maintaining a positive attitude. Documented customer interactions accurately to ensure effective follow-up and resolution. While doing this i also developed problem-solving skills through active listening and empathy during customer engagements.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

In this role i made outbound calls to customers letting them know if their insurance would cover their prescriptions. If the insurance did not cover prescriptions.

• I worked with the customer to find a resolution on how they can afford their medication.
• Utilized strong communication skills to effectively convey product information and benefits to customers.
• I was also cross trained on Data Entry for Blue cross blue shield. While in this role I entered data into the system with patient information and medications they were currently taking.
• I also reduced errors in data entry by maintaining accurate records and diligently verifying information.