Sharnea Chauncey
Ypsilanti
Summary
Healthcare Information Specialist with expertise in managing and safeguarding patient health records while ensuring compliance with HIPAA regulations. Proficient in processing health information requests, maintaining confidentiality and security, and adhering to company and facility policies. Skilled in utilizing facility software and applying medical privacy regulations to prevent unauthorized disclosures. Adept at preparing and organizing new patient charts, gathering essential documents, and working with both paper and electronic health records. Strong ability to adapt to fluctuating work volumes and assist
Overview
13
13
years of professional experience
Work History
REMOTE RADIOLOGY SCHEDULER
Carenet Healthcare
05.2024 - Current
- Manage Patient health information while ensuring compliance with HIPAA regulations.
- Processing Radiology appointments while maintaining confidentiality and security of sensitive medical data.
- Gathering and verifying patient records, assisting with additional administrative tasks, and adhering to company and facility policies.
- Communicate with healthcare providers and patients, address scheduling challenges, and adapt to fluctuating workloads in a fast-paced medical environment.
SCHEDULER/CALL CENTER
Commercial Concepts
04.2024 - 10.2024
- Managed inbound customer inquiries using structured call flow guides, ensuring consistent and high-quality service delivery
- Resolved technical issues and efficiently coordinated pick-ups and drop-offs, promptly meeting client needs
- Maintained accurate records and documentation in databases to support operational efficiency
TECH SUPPORT
Adecco
01.2014 - 06.2014
- Resolved 95% of issues on the first call, enhancing efficiency and trust
- Conducted regular training sessions, elevating team knowledge and skills
- Utilized CRM tools to track and analyze customer feedback effectively
SPECIMEN PROCESSOR
University of Michigan Hospital
07.2012 - 01.2013
- Collected and processed medical specimens with strict adherence to healthcare standards
- Managed inbound calls effectively, addressing customer inquiries with professionalism and care
Education
Graduate Certificate - Medical Administration And Billing
Ross Medical Education Center
Ann Arbor, MI02.2011
Skills
- Health Information Management
- HIPPA Compliance
- Strong Attention to Details
- Communication Skills
- Time Management
- Electric Health Records Management
- Proficient in Microsoft Office
- Multitasking & Wo
- Strong Organizational Skills
Timeline
REMOTE RADIOLOGY SCHEDULER
Carenet Healthcare
05.2024 - Current
SCHEDULER/CALL CENTER
Commercial Concepts
04.2024 - 10.2024
TECH SUPPORT
Adecco
01.2014 - 06.2014
SPECIMEN PROCESSOR
University of Michigan Hospital
07.2012 - 01.2013
Graduate Certificate - Medical Administration And Billing
Ross Medical Education Center
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