Jasmine Castellanos

• Contact insurance companies to confirm coverage and eligibility details
• Calculate and communicate estimated patient responsibility for exams
• Explain insurance benefits to patients
• Updated accounts with recent information and processed patient payments.
• Basic knowledge of medical insurance plans
• Understanding of deductibles, copays and coinsurances
• Ability to handle sensitive patient information
• Demonstrated strong phone communication skills while providing customer service
• Created and maintained relationships with teammates to assist customers or help myself with inquiries or resolve problems.
• Use Software such as ECARE Next, Fuji Imaging/ SYNAPSE EIS, Genysys Cloud Phone System, FLYWIRE payment system
• Banner Health/Staffing Mesa, AZ (Remote)

• Caregiver- managed daily household tasks and domestic responsibilities

Scheduled add on cases and emergency cases to scheduling system

• Made adjustments to scheduling book and communicated changes to surgeons' offices and others, as needed
• Coordinated and scheduled surgeries for multiple physicians
• Informed physicians of any changes to the surgery schedule promptly
• Coordinated surgeries with anesthesia coverage daily
• Worked on high alert and readiness for any type of emergency or urgent surgery to add
• Communicated with the surgery team and physicians throughout the day about any changes, cancellations, add ons, etc.
• Provided friendly and professional greetings to all who come into CVOR from physicians, staff and to family members of patients
• Banner Health-Mesa, AZ

• Answered and directed patients' call lights and patient issues and needs
• Maintained inventory of medical supplies and ordered replacements as needed.
• Organized and filed patients' medical records accordingly
• Effectively coordinated incoming calls into the recovery unit
• Demonstrated a high level of attention to detail

• Assisted surgeon during procedure
• Ensured the preparation of materials and supplies needed for the OR
• Maintained sterile environment by following infection control protocols.
• Demonstrated aseptic technique for each procedure
• Anticipated surgeon's needs during each case
• Worked quickly and accurately
• Showed empathy and compassion for patients and family
• Worked very well in group and on the team as well as individually
• Educated new staff on surgical protocols and best practices.