Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Cerda

San Antonio

Summary

Dynamic leader with proven expertise in customer service and leadership qualities honed at Great American Cookies. Excelled in training and mentoring, enhancing team performance, and resolving conflicts with a positive attitude. Achieved significant improvements in product quality and customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and committed to excellence. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

8
8
years of professional experience

Work History

Certified Team Member

Chick Fil A
12.2023 - 09.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.

Manager

Great American Cookies
04.2016 - 06.2021
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

Education

High School Diploma -

Sam Houston High School
06.2011

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Following Instructions
  • Cash Handling
  • Leadership Qualities
  • Training and mentoring

Timeline

Certified Team Member

Chick Fil A
12.2023 - 09.2024

Manager

Great American Cookies
04.2016 - 06.2021

High School Diploma -

Sam Houston High School
Jasmine Cerda