Jasmine Chavez
Cypress
Summary
Strategic operations and training professional with expertise in managing compliance-driven environments in healthcare and government. Leads staff development, coordinates complex workflows, and implements process improvements to enhance operational efficiency. Excels in cross-functional collaboration, risk assessment, and performance management, ensuring effective decision-making in high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Organ Utilization & Staff Development Trainer
LifeGift Organ Donation Center
Houston
12.2024 - Current
- Lead the development and execution of training programs supporting high-acuity organ procurement and placement operations across multidisciplinary teams
- Serve as a key partner to clinical and operational leadership to drive consistency in workflow execution, regulatory compliance, and frontline performance
- Provide real-time coaching, guidance, and decision support to staff managing time-sensitive, high-risk clinical scenarios
- Oversee onboarding and competency development of new and existing team members, ensuring readiness to manage complex donor cases
- Analyzed case outcomes, audit findings, and performance data to identify operational gaps and implement targeted process improvements that enhanced team effectiveness
- Served as subject matter resource for escalation pathways, guiding staff through critical decision-making and compliance-sensitive situations to ensure adherence to standards
- Contribute to the standardization of processes and training materials to improve efficiency, reduce variability, and strengthen team performance
- Facilitated cross-functional collaboration between clinical teams, coordinators, and leadership to improve communication and align operational practices
- Drive a culture of accountability, continuous improvement, and adherence to national regulatory standards (OPTN/UNOS)
Organ Placement Specialist
LifeGift Organ Donation Center
Houston
09.2023 - 11.2024
- Coordinated time-sensitive organ placement logistics across multiple transplant centers using UNet/DonorNet, ensuring compliance with OPTN policies and allocation protocols
- Managed multiple high-priority donor cases simultaneously, making real-time decisions under pressure to optimize placement outcomes and prevent organ loss
- Assessed donor-recipient compatibility, geographic constraints, and logistical factors to support efficient and compliant allocation decisions
- Coordinated transportation logistics with cross-functional teams, minimizing ischemic time and facilitating successful organ delivery
- Served as the central communication hub between OPO teams, transplant surgeons, and hospital staff during critical allocation windows, ensuring accurate and timely information flow
- Navigated complex and rapidly evolving clinical scenarios, adjusting placement strategies to align with regulatory requirements and operational constraints
- Ensured documentation accuracy and compliance with national regulatory standards (OPTN/UNOS), supporting seamless allocation processes
- Identified workflow inefficiencies, contributing to process improvements that enhanced coordination and reduced operational bottlenecks, leading to more effective organ placement
- Provided support and guidance to team members during high-pressure cases, contributing to overall team performance and consistency
Court Liaison Officer
Harris County Community Supervision & Corrections Department (CSCD)
Houston
03.2023 - 08.2023
- Acted as the primary liaison between judges, attorneys, probation officers, and court personnel to streamline communication and case flow
- Coordinated high-volume court operations, ensuring accurate and timely processing of felony and misdemeanor cases
- Managed court dockets, including probation pleas, modifications, motions to adjudicate, and revocations, ensuring full compliance with legal procedures
- Reviewed and verified case documentation for accuracy and completeness, ensuring alignment with court requirements and supervision policies for effective case management
- Facilitated real-time communication across stakeholders during court proceedings to support efficient decision-making
- Identified and resolved discrepancies in case records, reducing delays and supporting smooth continuity of court operations
- Ensured strict adherence to legal, procedural, and documentation standards in a fast-paced judicial environment, fostering reliability and trust in court processes
- Supported operational efficiency by ensuring all parties had accurate, up-to-date case information during critical court processes
Community Supervision Officer
Harris County Community Supervision & Corrections Department (CSCD)
Houston
05.2021 - 03.2023
- Managed a high-volume caseload of 275–300 individuals, overseeing compliance with court-ordered conditions and supervision plans
- Conducted risk assessments and behavioral evaluations to inform supervision strategies and intervention levels
- Enforced compliance through structured monitoring and documentation, ensuring rehabilitation and accountability
- Coordinated with courts, attorneys, treatment providers, and law enforcement to align all aspects of case management
- Prepared detailed reports, violation documentation, and recommendations that directly informed judicial decision-making
- Navigated complex and high-risk cases requiring sound judgment, conflict resolution, and adherence to legal and regulatory standards
- Led group reporting sessions and individual case reviews, ensuring consistent communication, expectations, and accountability
- Supported onboarding and development of new officers by providing guidance on procedures, documentation standards, and case management practices
- Maintained compliance and case progression across a large caseload in a fast-paced environment while minimizing risk and ensuring public safety outcomes
Education
Bachelor of Arts - Criminal Justice
Sam Houston State University
Huntsville, TXAssociate of Arts - Criminal Justice
Lone Star College
Kingwood, TXSkills
- Staff Training & Development
- Operations Management
- Process Improvement
- Compliance Training
- Project and Workflow Coordination
- Organizational Risk Management
- Project coordination
- Training Effectiveness Evaluation
Certification
- CSO Certification
- TRAS Certification
- Level 3 CJIS Security Awareness
- Organ Placement Specialist Training
- OPTN Training
- Crisis Intervention & De-Escalation
- Mental Health
- Substance Abuse
- Human Trafficking
- Active Shooter
- Behavioral Health
- Legal & Financial Remedies
- Trauma Response
- Interstate/Intrastate Transfer
- Basic Gang Training
- Cybersecurity Awareness
Timeline
Organ Utilization & Staff Development Trainer
LifeGift Organ Donation Center
12.2024 - Current
Organ Placement Specialist
LifeGift Organ Donation Center
09.2023 - 11.2024
Court Liaison Officer
Harris County Community Supervision & Corrections Department (CSCD)
03.2023 - 08.2023
Community Supervision Officer
Harris County Community Supervision & Corrections Department (CSCD)
05.2021 - 03.2023
Bachelor of Arts - Criminal Justice
Sam Houston State University
Associate of Arts - Criminal Justice
Lone Star College