Jasmine Cherry
Durham,NC
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
8
8
years of professional experience
Work History
Regional Operations Coordinator
Siemens Healthineers
Cary , NC
02.2019 - Current
- Deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements.
- Direct large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution.
- Deliver world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload.
- Understand accountability for success.
Customer Service Representative
Aetna
Cary, NC
07.2017 - 02.2019
- Provide customer service to members of Aetna Medicare.
- Assist members with understanding their benefits and coverage.
- Assist members with their premium billing payments.
- Assist members with understanding their claims.
- Assist customer service representatives with questions regarding Aetna product.
- Assist members with understanding medical terminology.
Data Collection Interviewer
RTI International
Raleigh, NC
01.2017 - 07.2017
- Reach out to individuals via telephone.
- Persuade individuals to complete surveys on behalf of Centers for Disease Control and Prevention.
- Read scripts verbatim to help individuals understand the importance of the survey.
- Collect data from individuals to help prevention methods.
Education
M.S. - Criminal Justice
North Carolina Central University
Durham, NC12.2019
B.A. - Criminal Justice, Corrections
North Carolina Central University
Durham, NC05.2018
Skills
- Multitasking
- Collaborative Team Player
- Time Management
- Strong leadership
- Customer Relations
- Schedule Management
- Inbound Customer Service
- Training and mentoring
- Escalation management
Activitiesandcommunityservice
- Internship at Spaulding Conflict Resolution Center
- Internship at Durham County Youth Home
References
References available upon request.
Timeline
Regional Operations Coordinator
Siemens Healthineers
02.2019 - Current
Customer Service Representative
Aetna
07.2017 - 02.2019
Data Collection Interviewer
RTI International
01.2017 - 07.2017
M.S. - Criminal Justice
North Carolina Central University
B.A. - Criminal Justice, Corrections
North Carolina Central University