La'Tisha Anderson

Delivered 24/7 incident management for hybrid-fiber coaxial plant network.

• Monitored plant performance to optimize service delivery.
• Dispatched maintenance teams for prompt outage resolution.
• Troubleshot basic HFC issues to reduce downtime.
• Utilized national incident management tools to enhance operational efficiency.
• Strengthened connections between Spectrum services and customers through proactive support.

• Achieved monthly sales goals ranging from $32,000 to $250,000.
• Proactively identified new business opportunities, expanding the customer base using QuickBooks products.
• Utilized consultative selling techniques to tailor solutions and communicate QuickBooks' value proposition.
• Cultivated relationships with stakeholders to understand unique challenges and objectives.
• Served as a trusted advisor, providing ongoing support and product education.

• Exceeded sales goals of over 1 million dollars for three consecutive years.
• Showcased product features and addressed technical details to secure sales.
• Managed in-office and field sales calls to educate customers and promote product adoption.
• Tracked inventory across multiple databases, ensuring accuracy in clinical documentation.
• Followed up with customers post-sale to evaluate satisfaction and resolve issues.

• Directed product flow across company to enhance supply chain efficiency.
• Scheduled production plans based on customer demand and supply availability.
• Oversaw day-to-day shipping and receiving operations for over 200 packages daily.
• Managed procurement, warehousing, logistics, and import/export functions to support business operations.
• Resolved issues through negotiations while ensuring contract compliance and evaluating vendor performance.
• Maintained clean, organized stock areas in accordance with facility standards.
• Led comprehensive reviews of vendor performance to identify improvement opportunities.